Disgusting on every level

DISGUSTING SERVICE!!! I placed an online order on 30 April - the website did NOT say the cartridge was unavailable. I heard no news for a week and did not receive my cartridge. I called and was told they were waiting for stock. I called again the following week and was told they had received the stock but my order would not be processed as they needed to clear backlog first. I had PAID for the ink. I wanted a refund and was told a manager would call me. Another 5 days slipped by. I called again and was told that my order was being processed This is today 19 May - 3 weeks later.

Meanwhile I managed to find the cartridge LAST WEEK at BOND STATIONERS (excellent service, excellent communication - look there first!!!!) and Matrix both of whom could deliver immediately. But it means having to pay again. I would NEVER RECOMMEND the HP Store. In future BOND STATIONERS have my business.

Bad business practice. Bad communication. Bad management. Useless call centre staff. A waste of time dealing with the HP Store.