Delivered wrong ink

Hi<br> Order# HP140435.<br> My father ordered Black, Cyan, and Yellow ink.<br> You delivered MAGENTA, Cyan and Yellow.<br> He immediately contacted you to inform you of this. He said he would keep the Magenta, and would like an invoice for it, BUT he ALSO wanted his BLACK ink as he had ordered and paid for it.<br> He was promised that this would happen. Another day passes, he was once again told he would receive the invoice and the black ink would be delivered.<br> Now:<br> You suddenly change your tune and say he is lying, and that he received the black ink. He did not!!! He is sitting with a useless printer, as it has no black ink!!!!!<br> <br> How can you treat your customers like this!<br> Please come to the house and inspect the printer - it is bone dry and not in use because you are saying he is lying.<br> Disgusting service!<br> <br> How are you going to fix this? He has been in constant contact with you, but the lack of response to his emails is disgusting. He has to repeatedly phone you to receive the same old story (re the invoice) and then he is told that he is lying.<br> <br> Seriously HP? He can't buy the ink from elsewhere as its no longer in stock. He needs the black ink!!!<br>