Courier lost / misplaced my Notebook

I found a problem with my Win 8 software and took Notebook locally to check settings. The local decided my Notebook's harddrive is about to crash. I called HP Shop, spoke to Sandeep who originally sold me the Notebook. On the phone we tried a few settings but as it still is under warranty and we dont know what the local IT person saw, decided to send it in. As Sandeep said, I backed up everything and the courier picked up the Notebook. <br> <br> From Day 1 there was NO movement on the tracking nr, in fact ... the webpage said it did not exist.<br> <br> To make a long story short ... after 5 days of not receiving my Notebook on his side, a new one was sent to me and HP will get the money back from Dawnwing who lost it in the first place.<br> <br> Ever so thankful and impressed. Less impressed with the local technician as the new Notebook had same problem, I googled it, found millions of answers, ignored what Sandeep and I did telephonically and voila!! Notebook behaving itself!<br> <br> Thank you HP and staff for excellent service, sorry I didn't post this a week ago, life just got busy! However, I haven't forgotten!