COMPLAINT: Order # ***_TERRIBLE SERVICE - not to mention LIES!!!!

On 19 December 2022 I ordered, and paid for an HP Printer. I received confirmation of the Order and receipt of the payment @ 12:49. This email stated:-

………………….. “Thank you for your order from HP Store. Once your package ships we will send you an email with the Courier tracking number to track your order. You can check the status of your order by logging into your account. If you’re paying via manual EFT, Click Here for our banking details. Remember to use your order number as a reference. We can only ship your order once payment reflects in our bank account, and pricing is valid for 3 working days from date of purchase. If you have questions about your order, you can email us at *** or call us at ***.” ………………..

I never did receive any mail with the Courier tracking number.

I logged into my account to check status and the HP site redirects to a site called Pargo for Track and Trace. My order was “Not Found”.

On Friday 23 December 2022 @ 10:12am I phoned the phone number quoted ***. The Call Agent (Mpho) told me that the Pargo site doesn’t work for HP orders (???)

She said that she could see on her system that my order had been out for delivery on Thursday, and that it had been returned to the HP depot as “Rejected”. I told her that was impossible because I was anxiously sitting at home every day – waiting.

She stated that she would contact the courier to see why the order was marked as “Rejected”.

Mpho phoned me back @ 11:21 to say that my order was “Out on Delivery”.

I again phoned the call center at the following times on Friday 23 December:- 13:50 14:11 14:26 15:22 15:54

NOT ONE of these times was the phone answered. The voice prompt told me I was “1st in the queue” for 6 minutes on each call.

On 24 December I phoned again @ 09:47 – only to get an auto-reply saying that it was out of office hours.

There is NO contact on the HP site for complaints!!!!