UNHAPPY

HP I'm quite disgusted and very frustrated that I thought you guys are a big company and you handle you clients with care this is how my story goes from around the 27/03/2019 I tried getting my laptop book in to HP as there was an issue where the right hinge clips had fallen out and the bottom cover clip had also slightly opened I sent it to HP to be repaired they sent me a quote of almost R5000 which I had rejected the quote i also sent an email on the 18/04/2019 to find out when will my laptop be returned they had email me back saying i need to pay R625 for the assessment and the transport costs i was only aware of the R199.95 if you reject the quote no where along the lines was i told about transport cost if i reject the quotation that was sent to me, a week later which was on the 26/04/2019 i received a mail saying the manager has passed it through i can just pay the R199.95 and they will have my laptop sent back to me i still was sending emails back and forth and then on the 17/05/2019 i received my laptop back the screen is damaged the ink inside is all over and the screen is like in half the laptop cant close properly its been cracked on the right hand side as well as the front bottom cover has been damaged further when i advised then that the damages that have happened were not stated in the report sent by them today i get an email from them saying they apologize for any inconvenience but the damage on my laptop caused that because once moved it would cause further damage i strongly believe that my laptop was handled with no care because i refused to pay their transport costs they just feel by saying sorry it will solve the problem that's not right at all how many other customers have paid for transport costs and have been treated like this i need for them to repair my device the way i sent it to them i did not take pictures as i felt safe sending my device to them