SHODDY SERVICE

<p>10-01-2017</p> <p> </p> <p>To Whom It May Concern,</p> <p> </p> <p>I took my HP Color Laserjet Pro MFP M177FW Model no. : CZ165A Serial no.: CNG6H6G15K to the HP store in Cresta Mall in mid October 2016 for the replacement of the formatter which I had damaged when trying to replace the cartridges.</p> <p>I eventually received a quite from Ensure IT Services for the repairs to the formatter and the replacement of a fax card.As I had never used the fax card I asked them to omit that from the quotation and to just replace the formatter that was damaged.I then requested a revised quote excluding the fax card as they insisted on a signed quotation before they would put any work to hand.After numerous visits to the HP store in Cresta and discussions with the manager,Leroy,I have received received the revised quote from either the HP store or Ensure IT Services.In November I requested that Ensure IT Services return my printer so that I could have it repaired elsewhere.I have not had any response once again from either the HP Store or Ensure IT Services.</p> <p> </p> <p>I am very disappointed in this extremely shoddy service because as a Sole Proprietor I have had to do without the colour printing and scanning from my own printer and had to outsource these services from October 2016 till now.</p> <p> </p> <p>I request that HP facilitate thereturn of my printer immediately.</p> <p> </p> <p>Mr A Schrueder</p>