HP Experience Store Sandton is ********ly Inept!

<p>I want to complain about the absurd, ******** incompetence that characterises HP Experience Store Sandton's customer service etiquette.</p> <p> </p> <p>I initially handed over my PC to the Sandton branch for repairs July 4th 2016. I paid R3 220,50 for services that were not finished.</p> <p> </p> <p>The technical team at Ensure has the audacity to send my PC back to me without backing up my old hard-drive or confirming with me if the data could be retrieved so I agreed to the repairs unknowingly because no effort was made by HP Sandton to clarify the situation, and what's worse, is the HP Experience Store Sandton staff had no idea if that data could be retrieved or why that would be desirable to me ... WHO DOES THIS? ARE YOUR STAFF OUT OF THEIR MINDS?</p> <p>I'd rather just have the old hard drive and no laptop than repair a laptop for R3k. Now I'm potentially sitting with a wiped PC... I mean...</p> <p> </p> <p>So when I receive the PC back, the repairs haven't been completed:</p> <p> </p> <p>Comments (S.Engineer - George) : HDD AND TOUCHPAD FAULTY NEEDS TO BE REPLACED, SPEAKERS ARE PLAYING FINE</p> <p> </p> <p>**NO, THE SPEAKERS WEREN'T FINE WHICH IS PARTLY WHY I BROUGHT IN THE LAPTOP, YOU IDIOT.</p> <p> </p> <p>So I send it back after waiting A MONTH! An HP Experience Store Sandton branch staff member tells me, "This won't take two weeks, don't worry." We're going on two ****ing months now!</p> <p> </p> <p>Then, Ensure has the ***** to tell me those unfinished repairs can be finalised for an additional R4k... Like, what? WHO DO YOU PEOPLE THINK YOU ARE?</p> <p> </p> <p>So, my reward for waiting 2 whole ******* months is what? Pay an extra R4k for an oversight ENSURE and HP Experience Store Sandton made?</p> <p> </p> <p>No explanations. No courtesy calls. No following up with your customer.</p> <p>Nothing. I've been chasing your company for TWO MONTHS.</p> <p> </p> <p>Is this how you treat customers and professionals? Sibongiseni Mavuso and the whole staff at the HP Experience Store Sandton branch are some of the most inept individuals I've ever encountered.</p> <p> </p> <p>I have never experienced customer service this dismal in my entire life...</p> <p> </p> <p>HP and ENSURE disgusts me and I have no idea how they intend on salvaging this ****-show the've subjected me to, but I can promise that I will make it my mission to guarantee that no person I meet or know ever purchases a product from those ****** or partakes in the farce they call service.</p>