RS
Ronel S
1 reviews | Active since Oct 2018
29 Sept 2021, 14:55
Terrible Rude Supplier
Estelle Hoy is the owner according to BidorBuy. Ordered 2 washing racks (1 damaged and factory fault 1 broken and damaged). After a push around, inconvenience me to get the courier to fetch it from me I demanded a refund. I still sent her a photo of the way bill and the stock in the courier bakkie and then she was GONE, no communication from thereon. I did receive my refund but my experience with her was not good. I then rated her on BidorBuy and she is sending these messages where the public cannot see "Very rude customer. No common sense. Refunded customer in full but still wants us to communicate about return. For what!! Dnt buy from us again!!". --------- Be careful to deal with her, her message is saying a lot about her.
Helpful (0)
Replies (8)0
Replies (8)
Hoyyah.com's replyOfficial
29 Sept 2021, 15:12Wouldn't want to do business with this customer. This customer very rude. We refunded customer fully and collected defect product and then rates us negatively as we didn't communicate with her. She was refunded. Need I say more. This customer has a serious problem
She watsapped me and said I must 'get out of her life' she only tells you half the story. We simply sent her an email with instructions to print waybill as it is requirement from courier company in order to keep track parcels and then she was rude since then......
She watsapped me and said I must 'get out of her life' she only tells you half the story. We simply sent her an email with instructions to print waybill as it is requirement from courier company in order to keep track parcels and then she was rude since then......
Hoyyah.com's reply29 Sept 2021, 15:12
Official
Wouldn't want to do business with this customer. This customer very rude. We refunded customer fully and collected defect product and then rates us negatively as we didn't communicate with her. She was refunded. Need I say more. This customer has a serious problem
She watsapped me and said I must 'get out of her life' she only tells you half the story. We simply sent her an email with instructions to print waybill as it is requirement from courier company in order to keep track parcels and then she was rude since then......
She watsapped me and said I must 'get out of her life' she only tells you half the story. We simply sent her an email with instructions to print waybill as it is requirement from courier company in order to keep track parcels and then she was rude since then......
RS
Ronel S's updateReviewer Update
29 Sept 2021, 15:22Rude :-) Your message is saying it all. I was told to stay at home you cannot tell me when the courier arrive etc etc ... As said you do not treat customers the way you do. No thanks myself and my friends will not support you ever again! Nobody deserves the way you treat and talk to people.
RS
Ronel S's update29 Sept 2021, 15:22
Reviewer Update
Rude :-) Your message is saying it all. I was told to stay at home you cannot tell me when the courier arrive etc etc ... As said you do not treat customers the way you do. No thanks myself and my friends will not support you ever again! Nobody deserves the way you treat and talk to people.
Hoyyah.com's replyOfficial
29 Sept 2021, 15:48To all who read this. Check out our ratings. We had a 100% rating before this customer bought from us. The Only customer that gave us negative rating. So the problem is not with us but with this customer.
Hoyyah.com's reply29 Sept 2021, 15:48
Official
To all who read this. Check out our ratings. We had a 100% rating before this customer bought from us. The Only customer that gave us negative rating. So the problem is not with us but with this customer.
RS
Ronel S's updateReviewer Update
29 Sept 2021, 16:02You lack on your service with me. I cannot help you delivered faulty broken stuff to me that you yourself called terrible. You got upset because I highlighted my poor service and your rating dropped instead of rectifying it with me you insulted me and that is the problem you have. Improve on that because you are still not doing any better and if somebody must read this and see how you talk to me ..... People please, I think if you are unhappy about broken / faulty goods you receive from this supplier you will be called names like I got called. WARNED!!!!!!
RS
Ronel S's update29 Sept 2021, 16:02
Reviewer Update
You lack on your service with me. I cannot help you delivered faulty broken stuff to me that you yourself called terrible. You got upset because I highlighted my poor service and your rating dropped instead of rectifying it with me you insulted me and that is the problem you have. Improve on that because you are still not doing any better and if somebody must read this and see how you talk to me ..... People please, I think if you are unhappy about broken / faulty goods you receive from this supplier you will be called names like I got called. WARNED!!!!!!
Hoyyah.com's replyOfficial
29 Sept 2021, 16:23Customer got upset since we sent mail that customer must print waybill. Negative ratings we can handled as long as it is constructive but you rated us just because we never communicated with you that we received return. We refunded you a week ago. Surely if we refunded you, we received item and accepted return.
Hoyyah.com's reply29 Sept 2021, 16:23
Official
Customer got upset since we sent mail that customer must print waybill. Negative ratings we can handled as long as it is constructive but you rated us just because we never communicated with you that we received return. We refunded you a week ago. Surely if we refunded you, we received item and accepted return.
RS
Ronel S's updateReviewer Update
29 Sept 2021, 16:58Yes communication = service ... you have lacked in that. My fullest right to then rate your poor service and the fact that you are getting personal and insult me and calling me names. As you said I must not support you again, thanks I will not because of your rudeness. Negative comments are not always bad, you had a chance to rectify it instead your choice was to insult me. That is what I would like to show the public, poor communication and then you call people names because you did not get a good rating from me, although you had the choice to rectify it but no you went ugly on me and still going strong. Bottom-line I have paid for stuff that arrived broken, damaged and factory fault = 2 items and both of them and then all this issues with you and there is absolutely no end to you, you just continue instead of apologizing. Good communication would've been, after I have done the common decency to forward you photo's of the way bill and the stock with the courier, you have read my whatsapp, acknowledge it then and communicate on the refund, no you disappeared.
RS
Ronel S's update29 Sept 2021, 16:58
Reviewer Update
Yes communication = service ... you have lacked in that. My fullest right to then rate your poor service and the fact that you are getting personal and insult me and calling me names. As you said I must not support you again, thanks I will not because of your rudeness. Negative comments are not always bad, you had a chance to rectify it instead your choice was to insult me. That is what I would like to show the public, poor communication and then you call people names because you did not get a good rating from me, although you had the choice to rectify it but no you went ugly on me and still going strong. Bottom-line I have paid for stuff that arrived broken, damaged and factory fault = 2 items and both of them and then all this issues with you and there is absolutely no end to you, you just continue instead of apologizing. Good communication would've been, after I have done the common decency to forward you photo's of the way bill and the stock with the courier, you have read my whatsapp, acknowledge it then and communicate on the refund, no you disappeared.
Hoyyah.com's replyOfficial
29 Sept 2021, 19:46Tried to resolve issue with customer but customer was going to rate us negatively irrespective of our efforts. We accept negative ratings as long as it is constructive. Although customer received damaged items. We have since refunded customer a week ago. Item was delivered in 1 day and courier company collected on the 2nd business day as customer was not available on 1st day of collection. We initially did everything to resolve but this customer still gave us negative rating. I even have proof on watsapp how customer spoke to me. We have no control when courier services will collect. We received negative rating just because we didn't acknowledge received return and customer didn't have a printer to print a copy of waybill for return purposes. Customer should have received sms that she was refunded. Why didn't customer follow up if customer somehow missed refund notification. Oh yes, she blocked me....
Hoyyah.com's reply29 Sept 2021, 19:46
Official
Tried to resolve issue with customer but customer was going to rate us negatively irrespective of our efforts. We accept negative ratings as long as it is constructive. Although customer received damaged items. We have since refunded customer a week ago. Item was delivered in 1 day and courier company collected on the 2nd business day as customer was not available on 1st day of collection. We initially did everything to resolve but this customer still gave us negative rating. I even have proof on watsapp how customer spoke to me. We have no control when courier services will collect. We received negative rating just because we didn't acknowledge received return and customer didn't have a printer to print a copy of waybill for return purposes. Customer should have received sms that she was refunded. Why didn't customer follow up if customer somehow missed refund notification. Oh yes, she blocked me....
RS
Ronel S's updateReviewer Update
29 Sept 2021, 21:21If that was your best then I do not want to see your worse. Wish your communications skills were as great as your responses on HelloPeter. I see you went and changed my rating now on BidorBuy - you still missing the point and yes I have blocked you can you imagine how you would've insulted and abused me on my whatsapp if you can do it on public websites.
You are still missing the point YES I did receive my refund I am complaining about your poor communication levels where you disappear after my stock left with the courier company and you left me wondering what now ........ Deliver a service to the end.
Absolutely done entertaining you, pull up your socks, take responsibility for your poor service and better on it.
From 13:09
Hi Ronel You received a Negative rating from Hoyyah Online on Foldable Clothing Drying Rack. We recommend you contact the user and try to resolve the issue amicably.
| Very rude customer. No common sense. Refunded customer in full but still wants us to communicate about return. For what!! Dnt buy from us again!!
To 20:17
Hi Ronel Hoyyah Online updated the rating on Foldable Clothing Drying Rack. We recommend you contact the user and try to resolve the issue amicably.
| Very rude customer to deal with. Eft full refund a week ago. Clearly customer did not check her bank account!!!
You are still missing the point YES I did receive my refund I am complaining about your poor communication levels where you disappear after my stock left with the courier company and you left me wondering what now ........ Deliver a service to the end.
Absolutely done entertaining you, pull up your socks, take responsibility for your poor service and better on it.
From 13:09
Hi Ronel You received a Negative rating from Hoyyah Online on Foldable Clothing Drying Rack. We recommend you contact the user and try to resolve the issue amicably.
| Very rude customer. No common sense. Refunded customer in full but still wants us to communicate about return. For what!! Dnt buy from us again!!
To 20:17
Hi Ronel Hoyyah Online updated the rating on Foldable Clothing Drying Rack. We recommend you contact the user and try to resolve the issue amicably.
| Very rude customer to deal with. Eft full refund a week ago. Clearly customer did not check her bank account!!!
RS
Ronel S's update29 Sept 2021, 21:21
Reviewer Update
If that was your best then I do not want to see your worse. Wish your communications skills were as great as your responses on HelloPeter. I see you went and changed my rating now on BidorBuy - you still missing the point and yes I have blocked you can you imagine how you would've insulted and abused me on my whatsapp if you can do it on public websites.
You are still missing the point YES I did receive my refund I am complaining about your poor communication levels where you disappear after my stock left with the courier company and you left me wondering what now ........ Deliver a service to the end.
Absolutely done entertaining you, pull up your socks, take responsibility for your poor service and better on it.
From 13:09
Hi Ronel You received a Negative rating from Hoyyah Online on Foldable Clothing Drying Rack. We recommend you contact the user and try to resolve the issue amicably.
| Very rude customer. No common sense. Refunded customer in full but still wants us to communicate about return. For what!! Dnt buy from us again!!
To 20:17
Hi Ronel Hoyyah Online updated the rating on Foldable Clothing Drying Rack. We recommend you contact the user and try to resolve the issue amicably.
| Very rude customer to deal with. Eft full refund a week ago. Clearly customer did not check her bank account!!!
You are still missing the point YES I did receive my refund I am complaining about your poor communication levels where you disappear after my stock left with the courier company and you left me wondering what now ........ Deliver a service to the end.
Absolutely done entertaining you, pull up your socks, take responsibility for your poor service and better on it.
From 13:09
Hi Ronel You received a Negative rating from Hoyyah Online on Foldable Clothing Drying Rack. We recommend you contact the user and try to resolve the issue amicably.
| Very rude customer. No common sense. Refunded customer in full but still wants us to communicate about return. For what!! Dnt buy from us again!!
To 20:17
Hi Ronel Hoyyah Online updated the rating on Foldable Clothing Drying Rack. We recommend you contact the user and try to resolve the issue amicably.
| Very rude customer to deal with. Eft full refund a week ago. Clearly customer did not check her bank account!!!