Your agents & supervisors are taking the ****!!!!!!!!!!!

Bought 2 tickets for Masego Live in CPT. Opted to have the tickets sent to the email address linked to my howler account. I could only locate 1 of the tickets so I send a query saying I cannot find the other. Agent replies telling me the other ticket is allocated to my email address which is the one I have listed and marks the query closed. I respond again saying that there is only 1 ticket in my email inbox. Thabo (agent) calls me because after resolving my ticket, he noticed the other ticket was sent to the incorrect email address (mine with 1 letter missing). After a back and forth, he tells me I must send yet another email query stating which email address I'm wanting to send the ticket to - I AM ON THE PHONE WITH HIM AT THIS POINT - so I ask can he not reassign it now while I'm on the line and he says I must hold on. Comes back and says 'his supervisor' says I have to send another email. Thabo clearly was not supposed to mark this query as resolved but he did - that's not my problem. I then ask to speak to the supervisor, he puts me on hold, I suddenly get my missing ticket in my inbox, and then Thabo hangs up without the courtesy of telling me he's sent me my ticket and greeting - as normal customer service would call for. I email Thabo back saying that I have recorded the call and will be taking this further. My phone rings less than 5 seconds later with a chirpy Thabo on the other end (obviously). Absolutely terrible service with putrid customer services s****s. Not today Thabo...