Worst service for un-received tickets

The Howler system is not reliable enough to guarantee you get your tickets via email. If you don't (as we didn't - and no, Howler it wasn't in my junk folder) there is no number to call, you have to send a PDF of proof of payment (which you can't do through the bank until the merchant ie. HOWLER have banked the payment.) The next day some unskilled agent calling from an inaudible phone from her house, will call you and tell you that you there is no proof that we didn't get the 2nd ticket and you will get frustrated and not see a cent. This fight is not worth the R120 plus service fee that I will never see anyway. PEOPLE, please just buy at the door and cut out this middleman.