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Anrie van den Berg

1 reviews | Active since May 2009

16 Aug 2019, 22:35

What a Howler of a Liefde by die Dam Concert 2019

Why is there no minus rating option - you guys are the worst! Forced to use Howler at Liefde by die Dam 2019 concert. I had to pay cash to put money on the stupid howler tag. After the event I tried to claim back the cash that was left on the tag, at the howler stand, but was told they cannot provide a cash refund. Wow you use cash to put money on but can’t receive cash back....? How does that work? Now you have to claim this money back online. The worse part is I have to register and provide all my details - ID, phone number, email etc. before you can cash out. They even charge a R5 admin fee for something I didn’t want to use in the first place. But wait, I cannot register my bank account because according to them it is not a valid bank account. An account I have been using for 7 years already. Way convenient for them right? This is such a sneaky company can’t believe anyone actually uses them. How many R5 have they ****** just from this one event...? Thanks Jacaranda for the worst experience ever - will,surely boycott any event you and/or Howler promotes from now on....

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Replies (2)
Howler.co.za
Howler.co.za's reply19 Aug 2019, 09:04
Official
Dear Anrie 

We do apologies for the experience you have had. We at Howler strive to deliver the best possible Cash-Less service. 

We can confirm that your refund was successfully cashed-out, and you were assisted by our consultant to ensure to receive your funds.

If you have any further queries, kindly contact our Customer Support Team. 

Your patience and understanding is much appreciated. 

Best Wishes

The Howler Team 

AvdB
Anrie van den Berg's update19 Aug 2019, 12:12
Reviewer Update
My problem with you guys are still the fact that I paid cash at the concert to put money on, but after the concert did not have the option to receive cash back at the venue. Even though there are tables for cash and tables for cards.
Now you force me to register on your site, where I have to provide all my personal details, just to receive a pay out. Oh wait and then You still take R5 ‘admin’ fees - all this for a service I did not want to use in the first place.
Sneaky sneaky sneaky. That’s what your are.
Pls remove all my details from your site - if I find that you provide anyone else with any of my details I will take legal action.