User-friendly and post-panick professionality and friendliness with staff.

The app is super useful as is the online framework. A great and stress-free experience. Even when I accidentally misspelled the email address that I was transferring a ticket into - thereby transferring it to the wrong person, it was a seamless mistake to fix online instantly and within 24 hours I received a second confirmation from Nompumelelo that the ticket had indeed found its rightful owner.