UNPROFESSIONAL and RUDE event staff.

Disgusting service. The it's "Not my problem" attitude by staff. Attended the monolink tour in muldersdrift and Howler was the common disappointment from most event guests. The bar had run out of drinks early into the event and without knowing we went to top up our card and went to the bar. After finding out that there was not even water available we went back to the howler kiosk not even 5 minutes after topping up to tell them we would like our money back. The lady working there acted as if she was the manger of a huge corporate and had no time for us peasants. We accepted that a refund could not take place immediately on site after some talk. I , who works in customer service on large scale events worldwide suggested that they should at least tell people who kept coming to top up not knowing anything, that the bar may not have their drink so fair warning to avoid issues just like ours. This lady laughed at me , rolled her eyes and started speaking to the staff in a different language while gesturing to me. It is extremely rude, unprofessional and embarrassing for howler to have such staff. I told her this is an event and depsite being a separate company it is their responsibility to the success of the event. Safe to say such rude, unprofessional staff with no customer service will be the reason I will not use howler again!