1 reviews | Active since Mar 2020
Ultra 2020: Worst service ever!
Probably one of the worst experiences I've had with them! We got to the gate and they were unable to scan our tickets, was told that to go to ticket support where they would help us and give us our wrist bands - this was not the case. We were sent back the line where another lady helped us and turned out the ticket support lady took a photo of the wrong QR code making us go back to support AGAIN. We kept getting sent around to different people, one worse than the other. We wasted over one and a half hours just to get a ticket scanned - absolutely ridiculous! Another staff member had informed us that credit is used first then cash - again not the case. You need to educate your staff as we kept getting different stories, nobody seems to know what is happening. Very unprofessional and very disappointed, you should be ashamed!
We thank you for bring this to our attention and we sincerely apologize for the experience you have had.
We do our best to make sure that the staff are well equipped and educated to assist our customers onsite efficiently but we understand that this was not the case.
We will address this with the all staff concerned and try our best to improve this for future events
Once again we apologize for your experience
Best Wishes
The Howler Team
We thank you for bring this to our attention and we sincerely apologize for the experience you have had.
We do our best to make sure that the staff are well equipped and educated to assist our customers onsite efficiently but we understand that this was not the case.
We will address this with the all staff concerned and try our best to improve this for future events
Once again we apologize for your experience
Best Wishes
The Howler Team