1 reviews | Active since Sept 2020
******* !!!!
****!! DO NOT use their cashless system. They use it as a way to ****** money from customers. They only paid out a portion of the balance owing to me and when I enquired about it they took more than a month to reply. I received a transaction history that does not correlate with the purchases made on the day of the event nor with the transaction history on my online profile. They simply added mysterious purchases to my transaction history to justify the amount that they paid out, and they cannot show any proof thereof. Needless to say I am yet to receive the remaining balance. Also their trading hours are inaccurate - no one has ever answered a phone call before 09h00 in the morning or after 15h30 in the afternoon. And when you eventually manage to get through to them, the customer service is pathetic. Do not believe them when they say they will return your call.
We’re really sorry to hear of this experience.
We’re currently aware of an issue with our platform not displaying the correct transaction histories to customers. This is a top priority for us to resolve as soon as possible. The cashless platform where the data is stored is sending incorrect data to the customer front end. We are working around the clock to resolve this as soon as possible.
We sincerely apologise for the inconvenience caused by this and hope that this will be resolved soon.
We sincerely apologise with your experience with our support team. We’re aware of some delays with our team in the past and so We’ve taken extreme yet appropriate measures internally to prevent such issues going forward by hiring an extra manager, a communications specialist and restructuring our existing support system.
We’re really sorry to hear of this experience.
We’re currently aware of an issue with our platform not displaying the correct transaction histories to customers. This is a top priority for us to resolve as soon as possible. The cashless platform where the data is stored is sending incorrect data to the customer front end. We are working around the clock to resolve this as soon as possible.
We sincerely apologise for the inconvenience caused by this and hope that this will be resolved soon.
We sincerely apologise with your experience with our support team. We’re aware of some delays with our team in the past and so We’ve taken extreme yet appropriate measures internally to prevent such issues going forward by hiring an extra manager, a communications specialist and restructuring our existing support system.