System Glitch - Double payment - 1 Ticket

Great Service level, if they cant answer me I will get HUNG up on... That is the kind of service level you can expect when a consultant does not have an answer for you!!! If you are not careful the system will gladly take your money twice for 1 order. i was advised as per the sales consultant that i dont understand, that there are 2 orders for 1 ticket.....to which i responded does she understand, the system has a glitch, how can it allow 2 orders for 1 ticket, take 2 payments for 1 ticket and instantaneously take payment but only refund me 2 weeks later, to which i had no answer as she put the phone down on me. this is an allowance of a teenager.... makes me wonder if i didnt phone, Howler would have never refunded us at all