**** T's and C's

Howler: What a ****!! The event that finished 2 days ago is still listed as active and you cannot request a refund. I struggle to understand why they forced this on people. It was taking just as long as card transactions and longer than a normal 'tap and go' transaction.

This is for the benefit of the event organizers only (maybe at a stretch) who now don't have to bother engaging with networks in theory... and in practice, this was not an event held in the middle of nowhere eg: Afrika Burn. You still needed to load the money onto the card using cash (which you could have used directly with a vendor and not had the overhead) or card (saving on congestion how?)

Requesting your money back requires a R20 service fee (over and above the R15 for the card which can never be used again) and only within 14 days of the event ending (and of course the event is still listed as active as I mentioned). It is surely a contravention of some legislation that you can't cash out whilst an event is active? What if you leave after day 1 of a 5 day event? Cash vouchers are also supposed to expire after 2/3 years... Looking at the mentality behind this service, they probably count on you remembering to check back after the 14 days...

The card is NOT USABLE at any other howler event and is event specific.

There is an ONLINE CONVENIENCE FEE to load online as opposed to an actual person doing actual work in front of you which is somehow free (ticketmaster **** model)

An expensive solution to a non-existent problem that the event-goer is liable for... and the agency is probably taking a massive comm from... and probably still charging vendors per transaction judging from the prices vs. non-howler events.