JH
Janet H
1 reviews | Active since Jul 2015
05 Jan 2021, 20:10
RIPOFF.... DO NOT PAY IN ADVANCE
This company is the biggest ripoff, they arrange events (and I'm not talking about Plett Rage where they have only refunded 50% of the tickets when they have had the benefit of our funds since March... we have all had a tough year), but for an event they arranged in Plett for 29th December then cancelled a week later. But now, instead of auto refunding the amounts paid by cc, we have to fill in request form, supply reason (when howler cancelled event is not a reason) and upload booking cinfirmation then refund less 10% charges. Not cool. I would be reluctant to pay this company any money in advance. Not happy. Matrics 2021.... do not buy any Rage tickets
Helpful (0)
Replies (1)0
Replies (1)
Howler.co.za's replyOfficial
07 Jan 2021, 09:49Hi there Janet. We hope you had a great festive season.
Howler is the ticketing provider for this event. This means we facilitate the transaction between the event and its customers, and deliver the tickets on behalf of the organiser. Unfortunately, this also means we have no power over event policies. They are set by the event organiser and legally, we’re unable to change them. The policy around deductions is ultimately at the event organisers’ discretion. Please understand that organisers rely on ticket revenue to secure suppliers ahead of time and may therefore deduct reasonable costs incurred to date.
We understand your frustration. While we aren’t able to assist you on the matter, we do suggest forwarding your complaint directly to the event organiser. You can find these details on the event’s page.
Howler is the ticketing provider for this event. This means we facilitate the transaction between the event and its customers, and deliver the tickets on behalf of the organiser. Unfortunately, this also means we have no power over event policies. They are set by the event organiser and legally, we’re unable to change them. The policy around deductions is ultimately at the event organisers’ discretion. Please understand that organisers rely on ticket revenue to secure suppliers ahead of time and may therefore deduct reasonable costs incurred to date.
We understand your frustration. While we aren’t able to assist you on the matter, we do suggest forwarding your complaint directly to the event organiser. You can find these details on the event’s page.
Howler.co.za's reply07 Jan 2021, 09:49
Official
Hi there Janet. We hope you had a great festive season.
Howler is the ticketing provider for this event. This means we facilitate the transaction between the event and its customers, and deliver the tickets on behalf of the organiser. Unfortunately, this also means we have no power over event policies. They are set by the event organiser and legally, we’re unable to change them. The policy around deductions is ultimately at the event organisers’ discretion. Please understand that organisers rely on ticket revenue to secure suppliers ahead of time and may therefore deduct reasonable costs incurred to date.
We understand your frustration. While we aren’t able to assist you on the matter, we do suggest forwarding your complaint directly to the event organiser. You can find these details on the event’s page.
Howler is the ticketing provider for this event. This means we facilitate the transaction between the event and its customers, and deliver the tickets on behalf of the organiser. Unfortunately, this also means we have no power over event policies. They are set by the event organiser and legally, we’re unable to change them. The policy around deductions is ultimately at the event organisers’ discretion. Please understand that organisers rely on ticket revenue to secure suppliers ahead of time and may therefore deduct reasonable costs incurred to date.
We understand your frustration. While we aren’t able to assist you on the matter, we do suggest forwarding your complaint directly to the event organiser. You can find these details on the event’s page.