Refundable tickets are literally a ****

Bought fully refundable tickets which they then refused to refund me for!!!! I was emailing back and forth with support for weeks. They eventually stopped responding altogether. The event came about and by LUCK it was absolute chaos to the point where they had to refund everyone's tickets. The irony is that the fully refundable tickets are listed as "trust" on the email invoice. Will never use Howler again and I recommend others don't either.