Refund Policy???

Below was on the refund policy when i purchased so how can howler just change their refund policy without informing purchasers??? makes no sense? howler does not have proper standards in place. its sad to see such a huge event organizer come across as so shady Understanding Our Refund Policies You are entitled to cancel your tickets on the condition that they have not yet been used to attend the event. This cancellation may be done at any time prior to the day before the date of the event by sending a refund request to ********** Cancellation less than 7 days before the event A 75% cancellation fee will apply Cancellation less than 30 days before event A 50% cancellation fee will apply Cancellation more than 30 days before the event A 25% cancellation fee will apply. Cancellation after the event No cancellation requests will be considered after the event Special considerations In the event that you can provide us with documentary proof that the person in whose name the ticket was booked will not be able to attend the event because of his/her death or incapacity, we will not levy a cancellation fee on that person’s ticket.