Poor service received regarding a refund pertaining to an event that was cancelled

I purchased a ticket thru Howler at the beginning of October for the International Motor and Music Show that was to take place 23-24 Nov at the Cape Town Stadium. For whatever reason the event was cancelled, which I literally only found out days before when checking the site to see if there were still tickets available as had friends who were looking to get tickets.

I contacted Howler to find out more, to which they gave me 24 hours to request a refund. After submitting the refund request, I received confirmation on 21 Nov, that I had been refunded but when I checked my account, I was only refunded for the ticket and parking. I once again contacted them and was told that I had been refunded but to date I am struggling to get the "cash"component refunded... Subsequently each time I communicate with them, I just get told that I had been refunded and thereafter receive a stupid email advising that the issue was resolved... I even emailed them to stop sending me that email as the issue is NOT not resolved...

I requested proof of the refund on more than one occasion as need to provide this to my bank so they can trace the payment. I recently received a reference number for the supposed transaction but no proof because for whatever reason their systems cannot provide me with one.

I have now had to submit a payment dispute at the bank in this regard and am awaiting feedback from them, as Howler have made no further effort in resolving this issue. I feel that I have no other recourse but to post my experience on here as people need to be made aware of my experience as they may experience, or have experienced similar issues.

I also realize that by posting this article, that I run the risk of being restricted or even banned from purchasing future tickets from this website... which would be very unfair as I would then miss out on events t.hat they sell tickets for.