Poor Customer Service

Howler advertised an auto-cashout option on all cards linked to your account if you topped-up your cards prior to the event. As per their email, after the event all cards linked to my account would automatically be cashed-out.

After the event I contacted Howler, to which Thabo confirmed that the cashout would occur within a few days. When I logged in to my account my cards were no longer linked and I did not have two of the three cards anymore.

I have been trying to get my money back for a month. I've emailed Howler countless times. It takes at least a week to get a response and the response is unhelpful. After replying, I wait another week. A month later, the response to my emails requests my UID for my cards, to which I have explained countless times that I do no longer have two of the three cards (as they were linked to my account and selected to cashout automatically). I eventually manually cashed-out my primary card, as I supp**** my UID to customer service a week ago and still have not heard anything.

I am not even sure how much money is on the other cards. However, if you advertise auto-cashout as an incentive to pre-load cards, you should stick to it. I should not have to chase you for a month. Furthermore, it should not take you weeks to respond to a simple request. I use Howler all the time and I have been a loyal and reoccurring customer. After this experience I will try to avoid any events with Howler.