LS
Liezel S
1 reviews | Active since Apr 2018
31 Aug 2020, 12:17
Plett Rage organizers benefiting from Covid-19 and *****ing our money!
We booked for Plett Rage when reservations opened in the beginning of the year. We've paid an amount of R15,120, and due to Covid-19 the rage was moved to end January 2021. My daughter will be studying in Australia next year and thus will not be able to attend the rage. We've tried to contact the organizers and Howler numerously and was now told that they will only refund 50% (R7,560) of the total amount. This is absolutely absurd as the notice period is more than 90 days in advance. How can they just refund 50%?
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Howler.co.za's replyOfficial
01 Oct 2020, 12:33Hi there Liezel.
We're sorry to hear of your experience.
Unfortunately, there's not much that we can do about the refund fee as the event organisers decide on this fee and we facilitate the payments and refunds. If you'd like to dispute this fee and request a reduced one, please will you send an email to them directly at *** where they can consider this.
We hope that they can assist you and resolve this.
We're sorry to hear of your experience.
Unfortunately, there's not much that we can do about the refund fee as the event organisers decide on this fee and we facilitate the payments and refunds. If you'd like to dispute this fee and request a reduced one, please will you send an email to them directly at *** where they can consider this.
We hope that they can assist you and resolve this.
Howler.co.za's reply01 Oct 2020, 12:33
Official
Hi there Liezel.
We're sorry to hear of your experience.
Unfortunately, there's not much that we can do about the refund fee as the event organisers decide on this fee and we facilitate the payments and refunds. If you'd like to dispute this fee and request a reduced one, please will you send an email to them directly at *** where they can consider this.
We hope that they can assist you and resolve this.
We're sorry to hear of your experience.
Unfortunately, there's not much that we can do about the refund fee as the event organisers decide on this fee and we facilitate the payments and refunds. If you'd like to dispute this fee and request a reduced one, please will you send an email to them directly at *** where they can consider this.
We hope that they can assist you and resolve this.