Pathetic customer service from the Howler support team

Howler ticketing services are thee worst.

The Forest of lights is due to start at Gateway Durban on 05 July 2019, so I booked tickets for my family. However, since my dad had an injury we had to cancel our tickets as this was supposed to be a birthday outing for my mum. So I call the Howler support Centre and spoke with a lady by the name of Robyn who advised me of their refund policy and they we going to only refund me around 50% of my ticket value back. I then decided that I will change the date and give these tickets to a friend of mine who can take their family out in stead of me losing out on my money. Robyn suggested that I go onto their website and request a refund and I will only have to pay a 10% admin fee to change the date. I gladly did this only to receive an email stating that 75% cancellation fee would be taken. Their explanation is that its under 7 days from the start of the even although my tickets were only booked for the 14th July. Then I speak to the manager Nicole who insisted that on the refund screen, it displays the refund value which I clearly did not find. Also she was rude enough to suggest that I am lying and she wants me to speak the truth about why I am cancelling the tickets. No person in their right mind will go through all this hassle if they were lying. That was enough to frustrate me.

she had then insisted that she will only process the refund if I book the new tickets within 15 minutes. and since I WAS NOT LYING, I made the purchase for the new tickets but no even an email from Nicole advising me of the delay in my refund. I had to call the office 3 times today (02.07.19) and left messages for Robyn to call me back to which she never did until called and finally got through to her. she says that they are having technical difficulties in fixing my request on their system. Surely the system should be simple enough to over ride or the relevant authorized person can make necessary changes. NEVER EVER AGAIN will I book tickets via them.