MS
Mikhail S
1 reviews | Active since Oct 2017
21 Apr 2022, 15:32
Pathetic customer service from Howler. Admin staff actually lie to customers
Pathetic customer service from Howler.
I purchased 3 VIP tickets for Black Coffee In March 2022. The host of the event moved it to 09 April 2022 due to Black Coffee not being able to perform in March 2022
I submitted my original refund request on 01 April 2022 advising Howler the host of the event sent out communication which stated people prejudiced by the date change could mail Howler and request a refund.
3 weeks later I have sent numerous mails, called twice and no one can provide any tangible information.
Two consultants were supposed to call me back which never happened. The second consultant's name is Kedi.
I have been left with no option but to resort to Hellopeter.
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Replies (1)
Howler.co.za's replyOfficial
28 Apr 2022, 09:32Hi Mikhail.
We're really sorry for your experience and that this was not handled effectively. We see that your refund has now been processed. Please accept our sincerest apologies for the delay here. In these cases, these refunds do need to go through an approval process and we need to work closely with organisers to do this. We are looking to streamline this process with more team members dedicated to communicating with organisers in these cases. We do hope that your next experience with us will be smoother and faster.
We're really sorry for your experience and that this was not handled effectively. We see that your refund has now been processed. Please accept our sincerest apologies for the delay here. In these cases, these refunds do need to go through an approval process and we need to work closely with organisers to do this. We are looking to streamline this process with more team members dedicated to communicating with organisers in these cases. We do hope that your next experience with us will be smoother and faster.
Howler.co.za's reply28 Apr 2022, 09:32
Official
Hi Mikhail.
We're really sorry for your experience and that this was not handled effectively. We see that your refund has now been processed. Please accept our sincerest apologies for the delay here. In these cases, these refunds do need to go through an approval process and we need to work closely with organisers to do this. We are looking to streamline this process with more team members dedicated to communicating with organisers in these cases. We do hope that your next experience with us will be smoother and faster.
We're really sorry for your experience and that this was not handled effectively. We see that your refund has now been processed. Please accept our sincerest apologies for the delay here. In these cases, these refunds do need to go through an approval process and we need to work closely with organisers to do this. We are looking to streamline this process with more team members dedicated to communicating with organisers in these cases. We do hope that your next experience with us will be smoother and faster.