LM
Lulu M
1 reviews | Active since Dec 2017
03 Feb 2020, 14:05
Outstanding refund
Outstanding refund from Howler
My daughter attended Afropunk on 30 December 2019. She spent R230.00 on her ticket and the refund of R270.00 is still outstanding. Her ticket number is b3cebf09eaff6b. This ticket was purchased together with ticket number ***b927d34.
I have asked on Howler’s website for a refund and no response was received. My first refund request was done around 5 January 2020. How do you operate your business, really?
Helpful (0)
Replies (6)0
Replies (6)
Howler.co.za's replyOfficial
05 Feb 2020, 12:25Dear Lulu
We have looked into query and we see that an auto response was sent to you advising you and sending you steps on how to request your refund, If you had requested a refund after the event has taken please it would have been rejected, As per our refund policy refunds are not granted after an event has taken place.
We cannot track any refund request from you from your Howler Account.
Please do feel free to contact our support team should you wish to discuss the matter further.
Regards
The Howler Team
We have looked into query and we see that an auto response was sent to you advising you and sending you steps on how to request your refund, If you had requested a refund after the event has taken please it would have been rejected, As per our refund policy refunds are not granted after an event has taken place.
We cannot track any refund request from you from your Howler Account.
Please do feel free to contact our support team should you wish to discuss the matter further.
Regards
The Howler Team
Howler.co.za's reply05 Feb 2020, 12:25
Official
Dear Lulu
We have looked into query and we see that an auto response was sent to you advising you and sending you steps on how to request your refund, If you had requested a refund after the event has taken please it would have been rejected, As per our refund policy refunds are not granted after an event has taken place.
We cannot track any refund request from you from your Howler Account.
Please do feel free to contact our support team should you wish to discuss the matter further.
Regards
The Howler Team
We have looked into query and we see that an auto response was sent to you advising you and sending you steps on how to request your refund, If you had requested a refund after the event has taken please it would have been rejected, As per our refund policy refunds are not granted after an event has taken place.
We cannot track any refund request from you from your Howler Account.
Please do feel free to contact our support team should you wish to discuss the matter further.
Regards
The Howler Team
LM
Lulu M's updateReviewer Update
07 Feb 2020, 23:01My first refund request was done on the 2nd Jan 2020. Tell me how is that late? You are just ****** period. Yes I followed the refund steps and you ignored me. How many people Do you rob like this? ****** ******.
LM
Lulu M's update07 Feb 2020, 23:01
Reviewer Update
My first refund request was done on the 2nd Jan 2020. Tell me how is that late? You are just ****** period. Yes I followed the refund steps and you ignored me. How many people Do you rob like this? ****** ******.
LM
Lulu M's updateReviewer Update
07 Feb 2020, 23:03Give me the number to contact your team cos all you have is online contact. What you are doing is unfair. I spent so much on tickets alone as if that's nor enough now you rob me of my change? Shame on you suckers
LM
Lulu M's update07 Feb 2020, 23:03
Reviewer Update
Give me the number to contact your team cos all you have is online contact. What you are doing is unfair. I spent so much on tickets alone as if that's nor enough now you rob me of my change? Shame on you suckers
LM
Lulu M's updateReviewer Update
11 Feb 2020, 10:31Dear howler
You have my banking details on your auto refund. The first refund request was made on the 2nd January 2020. You didn't respond. Should I just accept that I will not receive the refund, period? You can call me on ***
You have my banking details on your auto refund. The first refund request was made on the 2nd January 2020. You didn't respond. Should I just accept that I will not receive the refund, period? You can call me on ***
LM
Lulu M's update11 Feb 2020, 10:31
Reviewer Update
Dear howler
You have my banking details on your auto refund. The first refund request was made on the 2nd January 2020. You didn't respond. Should I just accept that I will not receive the refund, period? You can call me on ***
You have my banking details on your auto refund. The first refund request was made on the 2nd January 2020. You didn't respond. Should I just accept that I will not receive the refund, period? You can call me on ***
Howler.co.za's replyOfficial
13 Feb 2020, 09:58Dear Lulu
We apologize for any inconvenience caused.
As per our conversation , I can confirm that your cash out amount is now refunded. Kindly allow 7 to 14 working days for the funds to reflect in your account
Best Wishes
The Howler Team
We apologize for any inconvenience caused.
As per our conversation , I can confirm that your cash out amount is now refunded. Kindly allow 7 to 14 working days for the funds to reflect in your account
Best Wishes
The Howler Team
Howler.co.za's reply13 Feb 2020, 09:58
Official
Dear Lulu
We apologize for any inconvenience caused.
As per our conversation , I can confirm that your cash out amount is now refunded. Kindly allow 7 to 14 working days for the funds to reflect in your account
Best Wishes
The Howler Team
We apologize for any inconvenience caused.
As per our conversation , I can confirm that your cash out amount is now refunded. Kindly allow 7 to 14 working days for the funds to reflect in your account
Best Wishes
The Howler Team
LM
Lulu M's updateReviewer Update
13 Feb 2020, 10:03Dear Howler,
Thank you to Nicole for getting back to me with a positive feedback.
Thank you to Nicole for getting back to me with a positive feedback.
LM
Lulu M's update13 Feb 2020, 10:03
Reviewer Update
Dear Howler,
Thank you to Nicole for getting back to me with a positive feedback.
Thank you to Nicole for getting back to me with a positive feedback.