mlr
miné le roux
1 reviews | Active since May 2022
16 May 2022, 09:41
Not satisfied with Howler
I enabled auto cashout but it is more than a month later and haven’t received my money. I called them today and only then they said they will request a payout for me. The person on the phone was helpful. I understand that they take an amount of your money to cover the online payment fees etc but they did not tell us this in advance. I also know of plenty people who also haven’t received their money so clearly the auto cashout doesn’t work. Wouldn’t want to make use of Howler again.
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Howler.co.za's replyOfficial
02 Jun 2022, 09:45Hi Miné
We’re really sorry to hear of this experience.
We see that your cashout has now successfully been processed.
We sincerely apologise for any inconvenience and delay caused here.
We did discover that there was an issue with the autocashouts for this event specifically and have made changes to prevent these issues in the future. We thank you for your understanding and patience with this. We did communicate to customers that had not successfully cashed out to try again due to this issue.
If you do know other people still struggling to cashout, please direct them to our support team so we can get these customers cashed out as soon as possible.
We are working to improve our communication with customers before the event and we appreciate this feedback.
We hope that your next event with Howler will be more seamless and convenient.
We’re really sorry to hear of this experience.
We see that your cashout has now successfully been processed.
We sincerely apologise for any inconvenience and delay caused here.
We did discover that there was an issue with the autocashouts for this event specifically and have made changes to prevent these issues in the future. We thank you for your understanding and patience with this. We did communicate to customers that had not successfully cashed out to try again due to this issue.
If you do know other people still struggling to cashout, please direct them to our support team so we can get these customers cashed out as soon as possible.
We are working to improve our communication with customers before the event and we appreciate this feedback.
We hope that your next event with Howler will be more seamless and convenient.
Howler.co.za's reply02 Jun 2022, 09:45
Official
Hi Miné
We’re really sorry to hear of this experience.
We see that your cashout has now successfully been processed.
We sincerely apologise for any inconvenience and delay caused here.
We did discover that there was an issue with the autocashouts for this event specifically and have made changes to prevent these issues in the future. We thank you for your understanding and patience with this. We did communicate to customers that had not successfully cashed out to try again due to this issue.
If you do know other people still struggling to cashout, please direct them to our support team so we can get these customers cashed out as soon as possible.
We are working to improve our communication with customers before the event and we appreciate this feedback.
We hope that your next event with Howler will be more seamless and convenient.
We’re really sorry to hear of this experience.
We see that your cashout has now successfully been processed.
We sincerely apologise for any inconvenience and delay caused here.
We did discover that there was an issue with the autocashouts for this event specifically and have made changes to prevent these issues in the future. We thank you for your understanding and patience with this. We did communicate to customers that had not successfully cashed out to try again due to this issue.
If you do know other people still struggling to cashout, please direct them to our support team so we can get these customers cashed out as soon as possible.
We are working to improve our communication with customers before the event and we appreciate this feedback.
We hope that your next event with Howler will be more seamless and convenient.