MR
Michael R
1 reviews | Active since Apr 2015
27 Jul 2019, 20:11
No organisation at Botanical gardens light show
Massively overbooked botanical garden light show and no way to get in to actually see the light show. Stood for an hour and half and was still far from the front even though we booked for a specific time. Never got in to see the show. No people managing the event. I want a refund. I have photos of the disaster.
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Replies (1)
Howler.co.za's replyOfficial
29 Jul 2019, 16:35Dear Michael,
Howler is not responsible for the Production of the Event as we are just a ticketing platform to purchase your tickets.
We are sorry to hear about your recent experience at the Christmas in July event. We do everything in our power to vet our clients before they go on sale and there was no reason to believe this would not be as spectacular as it looked.
As Howler we are committed to delivering the best ticketing and cashless services, however we are unfortunately not in control of the production of the event. To help take action to the negative publicity and avoid any further disappointment, we have decided to refund our dissatisfied customers a 50% refund and we have currently taken tickets off sale. We will contact shortly to arrange your refund.
For further questions , comments or queries regarding the event please contact the Organizer on the contacts details below Beauty – *** / *** - ***
Best Wishes
The Howler Team
Howler is not responsible for the Production of the Event as we are just a ticketing platform to purchase your tickets.
We are sorry to hear about your recent experience at the Christmas in July event. We do everything in our power to vet our clients before they go on sale and there was no reason to believe this would not be as spectacular as it looked.
As Howler we are committed to delivering the best ticketing and cashless services, however we are unfortunately not in control of the production of the event. To help take action to the negative publicity and avoid any further disappointment, we have decided to refund our dissatisfied customers a 50% refund and we have currently taken tickets off sale. We will contact shortly to arrange your refund.
For further questions , comments or queries regarding the event please contact the Organizer on the contacts details below Beauty – *** / *** - ***
Best Wishes
The Howler Team
Howler.co.za's reply29 Jul 2019, 16:35
Official
Dear Michael,
Howler is not responsible for the Production of the Event as we are just a ticketing platform to purchase your tickets.
We are sorry to hear about your recent experience at the Christmas in July event. We do everything in our power to vet our clients before they go on sale and there was no reason to believe this would not be as spectacular as it looked.
As Howler we are committed to delivering the best ticketing and cashless services, however we are unfortunately not in control of the production of the event. To help take action to the negative publicity and avoid any further disappointment, we have decided to refund our dissatisfied customers a 50% refund and we have currently taken tickets off sale. We will contact shortly to arrange your refund.
For further questions , comments or queries regarding the event please contact the Organizer on the contacts details below Beauty – *** / *** - ***
Best Wishes
The Howler Team
Howler is not responsible for the Production of the Event as we are just a ticketing platform to purchase your tickets.
We are sorry to hear about your recent experience at the Christmas in July event. We do everything in our power to vet our clients before they go on sale and there was no reason to believe this would not be as spectacular as it looked.
As Howler we are committed to delivering the best ticketing and cashless services, however we are unfortunately not in control of the production of the event. To help take action to the negative publicity and avoid any further disappointment, we have decided to refund our dissatisfied customers a 50% refund and we have currently taken tickets off sale. We will contact shortly to arrange your refund.
For further questions , comments or queries regarding the event please contact the Organizer on the contacts details below Beauty – *** / *** - ***
Best Wishes
The Howler Team