1 reviews | Active since Oct 2011
No Howler cash-outs
Issued with a card at the International Schools Festival on 7 April, and upon registering to cash-out, found out that the card was still registered as one used at the Cape Town Jazz Festival (with a 0.00 balance). Needless to say, I could not cash out. Had to send a picture of the card etc. but no feedback event after that. This amounts to theft, doesn't it? I did not ask for the card and am not responsible for the (poor) internal administration and processes at Howler, I just want to cash out. Even it's not a lot of money, it's mine! What is equally disturbing is that they are clearly not interested in clearing up the mess, despite my having logged a query. Pathetic.
Dear Marizane
We do apologise for the experience you have had. We at Howler strive to deliver the best possible Cash-Less service.
We would like to confirm that your refund was successfully processed. We do apologize for the delay in effecting the refund.
If you have any further queries, kindly contact our Customer Support Team.
Your patience and understanding is much appreciated.
Howler Support Team
Dear Marizane
We do apologise for the experience you have had. We at Howler strive to deliver the best possible Cash-Less service.
We would like to confirm that your refund was successfully processed. We do apologize for the delay in effecting the refund.
If you have any further queries, kindly contact our Customer Support Team.
Your patience and understanding is much appreciated.
Howler Support Team