1 reviews | Active since Apr 2020
***** and *******
I am so disappointed in Howler. I bought a ticket for an event but had to unfortunately cancel due to unforeseen circumstances. I requested a refund in which I was told the amount I would be recieving back. I waited way longer than the said “14 days” and I have recieved only less than half of that amount I was told. They already charge insane cancellation fees but they refuse to pay me back my money that I rightfully deserve. I tried reaching out through email, and the customer support was horrible and refused to give me the amount and was rude. In addition to that, she also continues to lie and say the full amount was refunded when it in fact wasn’t - I went through all my bank statements and messages and I can confirm that it was not received at all. A plain ****, and I can see from some of these reviews that I’m not the only one that has had to deal with such. It’s companies like this that deserve no support at all. As another complaint said - it’s one of those things where the consumers never win. This is disgusting. Would not recommend lol.
We apologies for any inconvenience caused and thank you for you feedback.
We can confirm that we have responded to all your emails in reference to you querying your refund amount , as mentioned in your explanation for your refund that you could not attend due to a family members passing , we had refunded you with the standard cancellation fees as the refund was request a few days before the event had taken place. Further more you have explained that it was not an immediate family member and no documents could be provided.
We are sorry for your loss. We have done everything possible to assist and explain the refund. We have held none of your funds back as our refund policy is clearly stipulated in our terms and conditions which was agreed too when purchasing your ticket.
We trust you understand the above information.
Best Wishes
The Howler Team
We apologies for any inconvenience caused and thank you for you feedback.
We can confirm that we have responded to all your emails in reference to you querying your refund amount , as mentioned in your explanation for your refund that you could not attend due to a family members passing , we had refunded you with the standard cancellation fees as the refund was request a few days before the event had taken place. Further more you have explained that it was not an immediate family member and no documents could be provided.
We are sorry for your loss. We have done everything possible to assist and explain the refund. We have held none of your funds back as our refund policy is clearly stipulated in our terms and conditions which was agreed too when purchasing your ticket.
We trust you understand the above information.
Best Wishes
The Howler Team