pP
princemhlongo P

1 reviews | Active since May 2017

11 May 2017, 21:13

Infringement of Human Rights

<p>I recently attended a event at a nightclub whereby Howler cards were used instead on cash.</p> <p>I then proceeded to load money on my card and enjoy my evening R500 to be exact. </p> <p>Shortly after that I purchased a couple rounds of drinks namingly two rounds, was told that I had nothing left on my card. </p> <p>Then went and loaded another R500 on my card and bought another round consisting of 2 beers and was told that round cost R200. </p> <p>I went and check with the staff from howler to find out that I had been charged for 7 drinks instead of the 2. </p> <p>When I was leaving I wanted to cash out my card and told I was not allowed to, no reason given. </p> <p>This practise totally goes against the consumer protection act. I woul like to know why they go around cheating people out of their hard earned money! </p>

0
Replies (1)
Howler.co.za
Howler.co.za's reply06 Jun 2018, 07:36
Official

Dear Prince

We do apologise for the experience you have had. We at Howler strive to deliver the best possible Cash-Less service.

We can assure your that Howler does not support dishonestly of this nature and this was indeed escalated and brought to the attention of the Event Organiser.

If you have any further queries, kindly contact our Customer Support Team.

Your patience and understanding is much appreciated.

Howler Support Team