Howler=Worst company and ********
Booked an event "big creatures for Oct at Pretoria botanical Gardens. Was forced to sign up with Howler to buy the tickets, almost didn't and shouldn't have. At the time I was unaware of the previous Disaster they had with Christmas in July event and relationship. No one informed me that the Event was canceled, not even an email. One would think that the company that you bought tickets from would send out an email to clients stating the event was canceled...but not Howler with their good service though. Scared of refunds.
The other ridiculousness is the fact that even though just a few months ago they went through the whole Christmas in June disaster, they sold ticket to the public by the same *******, this time only Big Creature events. Luckily the Pretoria Botanical Gardens canceled the event because they did their research on the ********. Oh but no, not Howler, why would they. Lets one think.....******** also? Looks like it. Guess I will find out after I have been refunded or not.
I have requested all 3 tickets to be refunded, if not this post stays up and like many other unsatisfied customers...social media will see my shares and posts also.
Hope to see my refund soon.
Email is maklik, try it out.
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Howler.co.za's replyOfficial
22 Aug 2019, 15:34Dear Chris
The cancellation of this event was advertised and posted on Facebook .
Howler had taken on the Big Giant Event the same time we took on Christmas in July and was not aware of what was to come. We are a ticketing platform and we are not responsible for the event production and advertising therefore no personal communication was sent from our end to customers. We have no future dealings with the organizer since these events .
All refunds have been processed for Christmas in July and the Big Giant events for all customers that had sent through their request to be refunded . Customers have been refunded in full.
We see you have not made contact with our support team to assist you with any refunds or information regarding the event , so kindly contact our support department on *** or alternatively email us on *** to request your refund if you have not done so as yet.
Best Wishes
The Howler Team
The cancellation of this event was advertised and posted on Facebook .
Howler had taken on the Big Giant Event the same time we took on Christmas in July and was not aware of what was to come. We are a ticketing platform and we are not responsible for the event production and advertising therefore no personal communication was sent from our end to customers. We have no future dealings with the organizer since these events .
All refunds have been processed for Christmas in July and the Big Giant events for all customers that had sent through their request to be refunded . Customers have been refunded in full.
We see you have not made contact with our support team to assist you with any refunds or information regarding the event , so kindly contact our support department on *** or alternatively email us on *** to request your refund if you have not done so as yet.
Best Wishes
The Howler Team
Howler.co.za's reply22 Aug 2019, 15:34
Official
Dear Chris
The cancellation of this event was advertised and posted on Facebook .
Howler had taken on the Big Giant Event the same time we took on Christmas in July and was not aware of what was to come. We are a ticketing platform and we are not responsible for the event production and advertising therefore no personal communication was sent from our end to customers. We have no future dealings with the organizer since these events .
All refunds have been processed for Christmas in July and the Big Giant events for all customers that had sent through their request to be refunded . Customers have been refunded in full.
We see you have not made contact with our support team to assist you with any refunds or information regarding the event , so kindly contact our support department on *** or alternatively email us on *** to request your refund if you have not done so as yet.
Best Wishes
The Howler Team
The cancellation of this event was advertised and posted on Facebook .
Howler had taken on the Big Giant Event the same time we took on Christmas in July and was not aware of what was to come. We are a ticketing platform and we are not responsible for the event production and advertising therefore no personal communication was sent from our end to customers. We have no future dealings with the organizer since these events .
All refunds have been processed for Christmas in July and the Big Giant events for all customers that had sent through their request to be refunded . Customers have been refunded in full.
We see you have not made contact with our support team to assist you with any refunds or information regarding the event , so kindly contact our support department on *** or alternatively email us on *** to request your refund if you have not done so as yet.
Best Wishes
The Howler Team
's updateReviewer Update
23 Aug 2019, 11:09Advertised and on FB by who? Only notification I received was from the expo page on FB stating that the name had been change en relocated, which led me to investigate and found out via 3rd party articles the event has been canceled. FYI You send an email to your paying customers, not everyone hangs on FB all day my goodness.
"We are a ticketing platform and we are not responsible for the event production and advertising therefore no personal communication was sent from our end to customers." - exactly this attitude that makes your business ****, and proves my previous point. I was forced to create an acc with Howler in order to purchase tickets. My pop and all other states a transaction between me and Howler. You knew about the situation as you stated but didn't find it necessary to notify customers who used YOUR platform for purchases and bookings. Utter lazy and unprofessional.
"We see you have not made contact with our support team to assist you with any refunds or information regarding the event" - Nope, get your facts straight. I have thank you. Received an email that all tickets have been refunded. Like I said, once money is back in my acc, I accept that I was refunded.
"All refunds have been processed for Christmas in July and the Big Giant events for all customers that had sent through their request to be refunded ." - Nope, does not seem like it as people are still complaining. therefore proves another point.
Will wait and see what happens, thank you and good night.
Still waiting for Christmas in July refund!Estelle E | 23 Aug 2019, 07:34
After the whole Christmas in July rip-off, I voiced my complaint to Howler directly who promptly responded that I would be refunded. This happened on the *st of August already and I am still waiting for my refund. Makes you wonder if they were really unaware that the whole Christmas in July was a **** if they were in on the rip-off of the year!!!
https://www.hellopeter.com/howlercoza/reviews/still-waiting-for-christmas-in-july-refund-***
"We are a ticketing platform and we are not responsible for the event production and advertising therefore no personal communication was sent from our end to customers." - exactly this attitude that makes your business ****, and proves my previous point. I was forced to create an acc with Howler in order to purchase tickets. My pop and all other states a transaction between me and Howler. You knew about the situation as you stated but didn't find it necessary to notify customers who used YOUR platform for purchases and bookings. Utter lazy and unprofessional.
"We see you have not made contact with our support team to assist you with any refunds or information regarding the event" - Nope, get your facts straight. I have thank you. Received an email that all tickets have been refunded. Like I said, once money is back in my acc, I accept that I was refunded.
"All refunds have been processed for Christmas in July and the Big Giant events for all customers that had sent through their request to be refunded ." - Nope, does not seem like it as people are still complaining. therefore proves another point.
Will wait and see what happens, thank you and good night.
Still waiting for Christmas in July refund!Estelle E | 23 Aug 2019, 07:34
After the whole Christmas in July rip-off, I voiced my complaint to Howler directly who promptly responded that I would be refunded. This happened on the *st of August already and I am still waiting for my refund. Makes you wonder if they were really unaware that the whole Christmas in July was a **** if they were in on the rip-off of the year!!!
https://www.hellopeter.com/howlercoza/reviews/still-waiting-for-christmas-in-july-refund-***
's update23 Aug 2019, 11:09
Reviewer Update
Advertised and on FB by who? Only notification I received was from the expo page on FB stating that the name had been change en relocated, which led me to investigate and found out via 3rd party articles the event has been canceled. FYI You send an email to your paying customers, not everyone hangs on FB all day my goodness.
"We are a ticketing platform and we are not responsible for the event production and advertising therefore no personal communication was sent from our end to customers." - exactly this attitude that makes your business ****, and proves my previous point. I was forced to create an acc with Howler in order to purchase tickets. My pop and all other states a transaction between me and Howler. You knew about the situation as you stated but didn't find it necessary to notify customers who used YOUR platform for purchases and bookings. Utter lazy and unprofessional.
"We see you have not made contact with our support team to assist you with any refunds or information regarding the event" - Nope, get your facts straight. I have thank you. Received an email that all tickets have been refunded. Like I said, once money is back in my acc, I accept that I was refunded.
"All refunds have been processed for Christmas in July and the Big Giant events for all customers that had sent through their request to be refunded ." - Nope, does not seem like it as people are still complaining. therefore proves another point.
Will wait and see what happens, thank you and good night.
Still waiting for Christmas in July refund!Estelle E | 23 Aug 2019, 07:34
After the whole Christmas in July rip-off, I voiced my complaint to Howler directly who promptly responded that I would be refunded. This happened on the *st of August already and I am still waiting for my refund. Makes you wonder if they were really unaware that the whole Christmas in July was a **** if they were in on the rip-off of the year!!!
https://www.hellopeter.com/howlercoza/reviews/still-waiting-for-christmas-in-july-refund-***
"We are a ticketing platform and we are not responsible for the event production and advertising therefore no personal communication was sent from our end to customers." - exactly this attitude that makes your business ****, and proves my previous point. I was forced to create an acc with Howler in order to purchase tickets. My pop and all other states a transaction between me and Howler. You knew about the situation as you stated but didn't find it necessary to notify customers who used YOUR platform for purchases and bookings. Utter lazy and unprofessional.
"We see you have not made contact with our support team to assist you with any refunds or information regarding the event" - Nope, get your facts straight. I have thank you. Received an email that all tickets have been refunded. Like I said, once money is back in my acc, I accept that I was refunded.
"All refunds have been processed for Christmas in July and the Big Giant events for all customers that had sent through their request to be refunded ." - Nope, does not seem like it as people are still complaining. therefore proves another point.
Will wait and see what happens, thank you and good night.
Still waiting for Christmas in July refund!Estelle E | 23 Aug 2019, 07:34
After the whole Christmas in July rip-off, I voiced my complaint to Howler directly who promptly responded that I would be refunded. This happened on the *st of August already and I am still waiting for my refund. Makes you wonder if they were really unaware that the whole Christmas in July was a **** if they were in on the rip-off of the year!!!
https://www.hellopeter.com/howlercoza/reviews/still-waiting-for-christmas-in-july-refund-***