LP
Lenita P
1 reviews | Active since Jun 2019
07 Jan 2020, 20:51
Howler.co.za left me 'Cashless'
I will never make use of Howler cashless services again at any event. We had to queue for 10 minutes to load money on a Howler wristband and the only people who benefit is Howler, the event organisers and stalls for whom it is easier because they do not have to use bank card machines on site. I'm not happy that I had to wait 6 days before I could cash-out the balance on the wristband while Howler collects interest for the 6 days. Then, when I could cash-out Howler had the cheek to charge me a R10 transaction fee!
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Howler.co.za's replyOfficial
16 Jan 2020, 09:49Dear Lenita
We do apologies for the experience you have had. We at Howler strive to deliver the best possible Cash-Less service and whilst 99 % of customers appreciate this service , we cannot guarantee shorter queues at events.
The terms and conditions are stated on the back on the Howler card and so is the admin fee for the card . Cash out's open 3 days after an Event , this is a standard process across all our event and they remain opening for a full 30 days allowing our customer to cash out for longer periods of time.
Please do contact us if you have any further query on the above
Best Wishes
The Howler Team
We do apologies for the experience you have had. We at Howler strive to deliver the best possible Cash-Less service and whilst 99 % of customers appreciate this service , we cannot guarantee shorter queues at events.
The terms and conditions are stated on the back on the Howler card and so is the admin fee for the card . Cash out's open 3 days after an Event , this is a standard process across all our event and they remain opening for a full 30 days allowing our customer to cash out for longer periods of time.
Please do contact us if you have any further query on the above
Best Wishes
The Howler Team
Howler.co.za's reply16 Jan 2020, 09:49
Official
Dear Lenita
We do apologies for the experience you have had. We at Howler strive to deliver the best possible Cash-Less service and whilst 99 % of customers appreciate this service , we cannot guarantee shorter queues at events.
The terms and conditions are stated on the back on the Howler card and so is the admin fee for the card . Cash out's open 3 days after an Event , this is a standard process across all our event and they remain opening for a full 30 days allowing our customer to cash out for longer periods of time.
Please do contact us if you have any further query on the above
Best Wishes
The Howler Team
We do apologies for the experience you have had. We at Howler strive to deliver the best possible Cash-Less service and whilst 99 % of customers appreciate this service , we cannot guarantee shorter queues at events.
The terms and conditions are stated on the back on the Howler card and so is the admin fee for the card . Cash out's open 3 days after an Event , this is a standard process across all our event and they remain opening for a full 30 days allowing our customer to cash out for longer periods of time.
Please do contact us if you have any further query on the above
Best Wishes
The Howler Team