NS
Nikita S
1 reviews | Active since Aug 2015
18 Dec 2019, 06:59
Howler with pathetic service
I have asked Howler to please transfer the tickets to my account so i could attend the event as it was sent to someone that i am not in contact with. I called an the agent said they were going to speak to the manager. 3 days later the agent couldnt help me and i was stuck as i had no access to my tickets an no1 wanted to help me.
Helpful (0)
Replies (8)0
Replies (8)
Howler.co.za's replyOfficial
20 Dec 2019, 13:42Dear Nikita
As per our email correspondence sent to you....
We do apologize for the inconvenience and we do understand that you are the ticket purchaser , however you have assigned the tickets yourself to an email address of your selection and in order for us to transfer it back to your name or email we are required to follow process in requesting permission from the current ticket holder.
Thulani has sent you the tickets and we have advised you that even though the tickets has another persons name on it , it will not be a problem at the event and you would still gain access to the event.
We have your received a request for a refund , unfortunately there is no refunds for this event and we cannot approve your refund.
Best Wishes
The Howler Team
As per our email correspondence sent to you....
We do apologize for the inconvenience and we do understand that you are the ticket purchaser , however you have assigned the tickets yourself to an email address of your selection and in order for us to transfer it back to your name or email we are required to follow process in requesting permission from the current ticket holder.
Thulani has sent you the tickets and we have advised you that even though the tickets has another persons name on it , it will not be a problem at the event and you would still gain access to the event.
We have your received a request for a refund , unfortunately there is no refunds for this event and we cannot approve your refund.
Best Wishes
The Howler Team
Howler.co.za's reply20 Dec 2019, 13:42
Official
Dear Nikita
As per our email correspondence sent to you....
We do apologize for the inconvenience and we do understand that you are the ticket purchaser , however you have assigned the tickets yourself to an email address of your selection and in order for us to transfer it back to your name or email we are required to follow process in requesting permission from the current ticket holder.
Thulani has sent you the tickets and we have advised you that even though the tickets has another persons name on it , it will not be a problem at the event and you would still gain access to the event.
We have your received a request for a refund , unfortunately there is no refunds for this event and we cannot approve your refund.
Best Wishes
The Howler Team
As per our email correspondence sent to you....
We do apologize for the inconvenience and we do understand that you are the ticket purchaser , however you have assigned the tickets yourself to an email address of your selection and in order for us to transfer it back to your name or email we are required to follow process in requesting permission from the current ticket holder.
Thulani has sent you the tickets and we have advised you that even though the tickets has another persons name on it , it will not be a problem at the event and you would still gain access to the event.
We have your received a request for a refund , unfortunately there is no refunds for this event and we cannot approve your refund.
Best Wishes
The Howler Team
NS
Nikita S's updateReviewer Update
20 Dec 2019, 13:55This is why I called the call centre to advise that I'm not in contact with the person that the tickets were sent to. U can see no1 attended the event yet you cause are not believing me. The event passed I lost money an I tried to explain. U telling me there was no way to override this. An it's just my problem. I keep putting in my email but Howler defaults this person's address. I paid for the tickets why can't howler assist the purchaser. This is ridiculous honestly. I will be taking this matter further, because I verified everything it's not like I was asking my money at the time I was asking my tickets I paid for to be attached to my account. U expect people to call around for their tickets like what just so you can get away with our money an keep sending me the same excuse. I want a manager to call me. I will be handing this to the omudsman as a client I called an I paid.
NS
Nikita S's update20 Dec 2019, 13:55
Reviewer Update
This is why I called the call centre to advise that I'm not in contact with the person that the tickets were sent to. U can see no1 attended the event yet you cause are not believing me. The event passed I lost money an I tried to explain. U telling me there was no way to override this. An it's just my problem. I keep putting in my email but Howler defaults this person's address. I paid for the tickets why can't howler assist the purchaser. This is ridiculous honestly. I will be taking this matter further, because I verified everything it's not like I was asking my money at the time I was asking my tickets I paid for to be attached to my account. U expect people to call around for their tickets like what just so you can get away with our money an keep sending me the same excuse. I want a manager to call me. I will be handing this to the omudsman as a client I called an I paid.
Howler.co.za's replyOfficial
23 Dec 2019, 11:01Dear Nikita
As discussed on email , we understand that you did not want a refund and you merely wanted the tickets to show you name on them .We did advise you that the tickets could still be used and you would not have a problem to redeem the tickets at the event.
I believe you chose not to attend the event because the tickets were not on your name but on your friends name and we have advised you of the process that will need to follow to change that , we cannot override that process and that would then be **********.
Best Wishes
The Howler Team
As discussed on email , we understand that you did not want a refund and you merely wanted the tickets to show you name on them .We did advise you that the tickets could still be used and you would not have a problem to redeem the tickets at the event.
I believe you chose not to attend the event because the tickets were not on your name but on your friends name and we have advised you of the process that will need to follow to change that , we cannot override that process and that would then be **********.
Best Wishes
The Howler Team
Howler.co.za's reply23 Dec 2019, 11:01
Official
Dear Nikita
As discussed on email , we understand that you did not want a refund and you merely wanted the tickets to show you name on them .We did advise you that the tickets could still be used and you would not have a problem to redeem the tickets at the event.
I believe you chose not to attend the event because the tickets were not on your name but on your friends name and we have advised you of the process that will need to follow to change that , we cannot override that process and that would then be **********.
Best Wishes
The Howler Team
As discussed on email , we understand that you did not want a refund and you merely wanted the tickets to show you name on them .We did advise you that the tickets could still be used and you would not have a problem to redeem the tickets at the event.
I believe you chose not to attend the event because the tickets were not on your name but on your friends name and we have advised you of the process that will need to follow to change that , we cannot override that process and that would then be **********.
Best Wishes
The Howler Team
NS
Nikita S's updateReviewer Update
24 Dec 2019, 09:55What nonsense that i choose not to attend. I will gladly settle this in court. Cause i entered my email address an ur system sent it to someone im not in contact which i explained to the Agent. I have paid for those tickets how can you say its *****, if it came from my card what the hell. An no one said i can just go to the event. Please dont try ur bull on me, i called prior explaining. Why didnt you let me verify my banking details to prove that its my details omw. If its ***** why doesnt the person know about it why didnt they attend??? OmG pathetic. The consumer ombudsman will be in contact with use.
NS
Nikita S's update24 Dec 2019, 09:55
Reviewer Update
What nonsense that i choose not to attend. I will gladly settle this in court. Cause i entered my email address an ur system sent it to someone im not in contact which i explained to the Agent. I have paid for those tickets how can you say its *****, if it came from my card what the hell. An no one said i can just go to the event. Please dont try ur bull on me, i called prior explaining. Why didnt you let me verify my banking details to prove that its my details omw. If its ***** why doesnt the person know about it why didnt they attend??? OmG pathetic. The consumer ombudsman will be in contact with use.
NS
Nikita S's updateReviewer Update
24 Dec 2019, 09:57An i Also requested all refunds for tickets that was sent to the other person, if its so ***** why didnt you refund the person? why did you refund me? Im not stupid.
NS
Nikita S's update24 Dec 2019, 09:57
Reviewer Update
An i Also requested all refunds for tickets that was sent to the other person, if its so ***** why didnt you refund the person? why did you refund me? Im not stupid.
NS
Nikita S's updateReviewer Update
24 Dec 2019, 10:10Who the hell will pay for tickets an not go, am i stupid to waste money. If the person knew about the tickets an it was theres as you say ***** why didnt they go. They will be an awesome Ombudsman case.
NS
Nikita S's update24 Dec 2019, 10:10
Reviewer Update
Who the hell will pay for tickets an not go, am i stupid to waste money. If the person knew about the tickets an it was theres as you say ***** why didnt they go. They will be an awesome Ombudsman case.
NS
Nikita S's updateReviewer Update
24 Dec 2019, 10:13Where in this world if you pay something with your card, automatically become someone elses. So if i purchase something on credit, give it to my mom the creditors should start calling my mom to pay. I paid which makes it mine, if the system made an error, or if you make a mistake in email address us as clients must just walk away. I will never buy from use again.
NS
Nikita S's update24 Dec 2019, 10:13
Reviewer Update
Where in this world if you pay something with your card, automatically become someone elses. So if i purchase something on credit, give it to my mom the creditors should start calling my mom to pay. I paid which makes it mine, if the system made an error, or if you make a mistake in email address us as clients must just walk away. I will never buy from use again.
NS
Nikita S's updateReviewer Update
24 Dec 2019, 10:17An i will let everyone know not to purchase from Howler because of this service, cause at the point i didnt ask for a refund i just asked for my tickets which i paid for. Making this a customers issue doesnt look good for you. Cause there is someone in IT that could have transferred those tickets, but use just refused to. If the person attended that would have been suspicious, but they didnt.
NS
Nikita S's update24 Dec 2019, 10:17
Reviewer Update
An i will let everyone know not to purchase from Howler because of this service, cause at the point i didnt ask for a refund i just asked for my tickets which i paid for. Making this a customers issue doesnt look good for you. Cause there is someone in IT that could have transferred those tickets, but use just refused to. If the person attended that would have been suspicious, but they didnt.