Howler - Where is my money!!!!!!

So.... After I had cashed out my funds on 18 July....i expected to get my money refunded with 2 to 3 working days as it is shown on there website.

I called the call centre and was told by the agent named Jason that it takes between 7 to 14 working days for the refund to happen (ridiculous because their website is a lie then)

Anyways so I wait the full 14 working days which was yesterday (2 August) still NO MONEY REFUNDED.

Jason the agent then sends me proof that they have released my funds on 19July already. I then call Nedbank and I get a statement from 13 July until today 3 August (NO DUNDS FROM HOWLER AS OF YET)

So now I am ****ed off at the amount of time I needed to wait and needing to call my bank and getting a statement proving that Howler has an issue with their system because they are incapable of doing so.

I asked to speak to a manager which I believe her name is Nicole and was told by Thulani and Jason that she is in a meeting.

I have asked at 11am for her to call me by 12 noon and yet I still have had no call from Nicole (The manager at the Howler call centre)

I have asked Jason in an email when she will be calling and still no response.

Now, because I sent them my bank statement to Jason vial email as proof of no money had been r ceived from them, I expect them to pay my money, do it manually, I don't care. Just give me my money or this will blow out of proportion. I hope that the CEO of Howler Shia Evian sees this horrible service and makes sure that I get what is mine!!!!

I will never ever recommend this service to be used by any one.