NR
Neil R
1 reviews | Active since Jan 2020
16 Jan 2020, 15:16
HOWLER ("t's not our event, we are just the ticketing"...yawn!!
I am in the same complex as Howler and I physically went to see them about the debacle at the Heart Summer festival at the River Club. I also voiced my concerns about the huge mess up with billing of other people's drinks on my Howler top up card. The young man at their office politely registered a complaint online, and as of yet I am still awaiting a reply. I just knew nothing will come of it.... It's one of those situations where the consumer never wins !!
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Replies (3)
Howler.co.za's replyOfficial
17 Jan 2020, 12:43Dear Neil
Thank you for taking the time to come through to our office to lodge your complaint.
We are so sorry that no one has responded to you but we cannot trace any query on our support desk.
We do apologies for the experience you have had. We at Howler strive to deliver the best possible Cash-Less and ticketing service.
Howler is the ticketing platform to purchase your tickets , we are not responsible for the production line up or layout of the event , however we appreciate your feedback and will relate this information to the Event Organizers
We would like to attend to your query regarding your cashless card. Please provide us with your contact details or email address to assist you further.
Alternative please contact our support team on *** or email us directly on ***
We hope to hear from your soon.
Best Wishes
The Howler Team
Thank you for taking the time to come through to our office to lodge your complaint.
We are so sorry that no one has responded to you but we cannot trace any query on our support desk.
We do apologies for the experience you have had. We at Howler strive to deliver the best possible Cash-Less and ticketing service.
Howler is the ticketing platform to purchase your tickets , we are not responsible for the production line up or layout of the event , however we appreciate your feedback and will relate this information to the Event Organizers
We would like to attend to your query regarding your cashless card. Please provide us with your contact details or email address to assist you further.
Alternative please contact our support team on *** or email us directly on ***
We hope to hear from your soon.
Best Wishes
The Howler Team
Howler.co.za's reply17 Jan 2020, 12:43
Official
Dear Neil
Thank you for taking the time to come through to our office to lodge your complaint.
We are so sorry that no one has responded to you but we cannot trace any query on our support desk.
We do apologies for the experience you have had. We at Howler strive to deliver the best possible Cash-Less and ticketing service.
Howler is the ticketing platform to purchase your tickets , we are not responsible for the production line up or layout of the event , however we appreciate your feedback and will relate this information to the Event Organizers
We would like to attend to your query regarding your cashless card. Please provide us with your contact details or email address to assist you further.
Alternative please contact our support team on *** or email us directly on ***
We hope to hear from your soon.
Best Wishes
The Howler Team
Thank you for taking the time to come through to our office to lodge your complaint.
We are so sorry that no one has responded to you but we cannot trace any query on our support desk.
We do apologies for the experience you have had. We at Howler strive to deliver the best possible Cash-Less and ticketing service.
Howler is the ticketing platform to purchase your tickets , we are not responsible for the production line up or layout of the event , however we appreciate your feedback and will relate this information to the Event Organizers
We would like to attend to your query regarding your cashless card. Please provide us with your contact details or email address to assist you further.
Alternative please contact our support team on *** or email us directly on ***
We hope to hear from your soon.
Best Wishes
The Howler Team
NR
Neil R's updateReviewer Update
17 Jan 2020, 13:20emails are all blanked out? How do I respond ? Contact me at ***
NR
Neil R's update17 Jan 2020, 13:20
Reviewer Update
emails are all blanked out? How do I respond ? Contact me at ***
NR
Neil R's updateReviewer Update
04 Feb 2020, 10:48This issue was resolved amicably with the professional assistance of Mr Travis Hyde (Project Executive) +27 (0)86 123-HOWL / w: www.howler.co.za e: ***.
Thank You for understanding my situation and the compromise
Thank You for understanding my situation and the compromise
NR
Neil R's update04 Feb 2020, 10:48
Reviewer Update
This issue was resolved amicably with the professional assistance of Mr Travis Hyde (Project Executive) +27 (0)86 123-HOWL / w: www.howler.co.za e: ***.
Thank You for understanding my situation and the compromise
Thank You for understanding my situation and the compromise