SB
Stefan B
1 reviews | Active since Mar 2019
11 Mar 2019, 17:25
Howler tries to keep quiet and **** people
Used Howler because I had to for UpTheCreek. I picked the 'auto-refund' option (it still boggles my mind that this is even an option. Who does NOT want their left-over money back ?!?). I then didn't check again because I trusted Howler to give me my money back. No further communication received from them. Eventually, I check, only to see that the 'cash out' period had closed. Quick response from customer service, with a really ****ty attitude though, as if it was my fault that they are essentially ****my. 1st prize: auto refund my money. 2nd prize: contact me several times until you have given me my money back. last prize: sit on money and keep quiet. What a ****ty business.
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Howler.co.za's replyOfficial
12 Mar 2019, 08:42Dear Stefan B
We do apologies for the experience you have had. We at Howler strive to deliver the best possible Cash-Less service.
There is a time period to cash out and once this has passed, Howler can still refund a customer their cash-out via a Late cash-out process . Howler has no intention to retain a customers funds.
We can confirm that your refund was successfully processed via the Late Cash Out system.
Kindly allow 7 to 14 working days for funds to reflect in your account.
If you have any further queries, kindly contact our Customer Support Team.
Your patience and understanding is much appreciated.
Howler Support Team
Howler.co.za's reply12 Mar 2019, 08:42
Official
Dear Stefan B
We do apologies for the experience you have had. We at Howler strive to deliver the best possible Cash-Less service.
There is a time period to cash out and once this has passed, Howler can still refund a customer their cash-out via a Late cash-out process . Howler has no intention to retain a customers funds.
We can confirm that your refund was successfully processed via the Late Cash Out system.
Kindly allow 7 to 14 working days for funds to reflect in your account.
If you have any further queries, kindly contact our Customer Support Team.
Your patience and understanding is much appreciated.
Howler Support Team