NS
Nikita S
1 reviews | Active since Aug 2015
13 Dec 2019, 15:37
Howler Theft *****
I purchase many tickets from Howler, all my tickets I purchase comes to me. Then I also purchased a specific event it went to an old friends mailbox who I am no longer in contact with. I'm trying to get my tickets I call Howler, they tell me to get hold of the person. Yet I paid it's my money. They say the will call me Wednesday already as the manager will resolve the matter an transfer my tickets back to me 3 days later they tell me it's my problem. I want to refer this matter to the ombudsman for theft.
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Howler.co.za's replyOfficial
20 Dec 2019, 13:40Dear Nikita
As per our email correspondence sent to you....
We do apologize for the inconvenience and we do understand that you are the ticket purchaser , however you have assigned the tickets yourself to an email address of your selection and in order for us to transfer it back to your name or email we are required to follow process in requesting permission from the current ticket holder.
Thulani has sent you the tickets and we have advised you that even though the tickets has another persons name on it , it will not be a problem at the event and you would still gain access to the event.
We have your received a request for a refund , unfortunately there is no refunds for this event and we cannot approve your refund.
Best Wishes
The Howler Team
As per our email correspondence sent to you....
We do apologize for the inconvenience and we do understand that you are the ticket purchaser , however you have assigned the tickets yourself to an email address of your selection and in order for us to transfer it back to your name or email we are required to follow process in requesting permission from the current ticket holder.
Thulani has sent you the tickets and we have advised you that even though the tickets has another persons name on it , it will not be a problem at the event and you would still gain access to the event.
We have your received a request for a refund , unfortunately there is no refunds for this event and we cannot approve your refund.
Best Wishes
The Howler Team
Howler.co.za's reply20 Dec 2019, 13:40
Official
Dear Nikita
As per our email correspondence sent to you....
We do apologize for the inconvenience and we do understand that you are the ticket purchaser , however you have assigned the tickets yourself to an email address of your selection and in order for us to transfer it back to your name or email we are required to follow process in requesting permission from the current ticket holder.
Thulani has sent you the tickets and we have advised you that even though the tickets has another persons name on it , it will not be a problem at the event and you would still gain access to the event.
We have your received a request for a refund , unfortunately there is no refunds for this event and we cannot approve your refund.
Best Wishes
The Howler Team
As per our email correspondence sent to you....
We do apologize for the inconvenience and we do understand that you are the ticket purchaser , however you have assigned the tickets yourself to an email address of your selection and in order for us to transfer it back to your name or email we are required to follow process in requesting permission from the current ticket holder.
Thulani has sent you the tickets and we have advised you that even though the tickets has another persons name on it , it will not be a problem at the event and you would still gain access to the event.
We have your received a request for a refund , unfortunately there is no refunds for this event and we cannot approve your refund.
Best Wishes
The Howler Team