Howler - Terrible service

I booked tickets for the Christmas in July event - that was supposed to happen at the company gardens in August 2019

However the event was cancelled.

I therefore tried to get a refund for 3 × tickets via Howler and their response was firstly automated and very unclear. Then I would receive a follow up saying stating " your issue has been resolved"

I therefore thought that my refund would be finalised. After a month this was not the case.

I eventually got feedback from howler - they stated that they could no longer give a refund as it was past the cut off date for refunds as howler had given all remaining money back to the organisers and that I should contact the organisers directly to sort out the refund.

When I called the number the person on the phone was not able to assist me as she said no money had been returned and that howler stated that they had sorted out all the refunds for the cancelled event. I also tried to email the organiser as per howlers contact and the email address is not valid.

I therefore emailed Howler again to query the above and I have not received any further response or the refund yet.

I am very disappointed in the service and how it was handled.

There was no apology or person at howler willing to resolve the issue - even though I kept receiving emails that my query had been resolved.

I would like to know how to get my refund in a simple way - as the event was cancelled and in no way a fault of mine