Howler *****ING our Money!!!!!

I attended UltraSA JHB on 10Feb18 with 3 of my family and friends. We had our tickets preloaded with cash and all seemed fine throughout the night since our wristbands were working perfectly fine all night.

However, when trying to get our money back that's left on the wristbands, the website keeps saying our wristbands cannot be found or they are invalid. Not one of the four of us are able to get our money back! I have been struggling (and so has my sister) to sort this out via contact with the Howler support team but to no avail. This has been pending since 15Feb18.

Our query was supposedly handed over to the 'technical team' on 21Feb18 but none of us have gotten our money back yet. Sent follow up emails to howler support for a status update but nobody replies.

I find it too much of a coincidence that not one of us can cash out our money. 4 out of 4. 100% failure from your side. Sis.

Could you please stop *****ing our money and GIVE IT BACK ALREADY?!?!