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Andrea M

1 reviews | Active since Feb 2018

04 Jun 2024, 16:18

Howler Service Extremely Bad

We are forced to buy tickets through one platform but when down Howler offers no assistance. This must be the 3rd time that I have lost earlybird or tickets at all because their systems are down. I have tried all day to purchase tickets on Howler with their being a issue with their bank card provider. I couldn't pay via EFT because they do not even have an option for Discovery Bank. Support was not helpful at all and when Howler resolved the issue the money miraculously went off my bank account with all requests on the Howler website expiring. No tickets in my Howler account and have been trying to call Howler Support. Been caller number 1 in the queue for more than 35 minutes and now at 16:00 my call was just disconnected. I wish Events would give people options to buy tickets from different providers because there seems to always be issues with Howler.

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Replies (2)
AM
Andrea M's update05 Jun 2024, 11:05
Reviewer Update
So the money has clearly been taken out of my account & no refund for the transaction because it shows on Howler that they all expired due to the outage they had yesterday. Howler refuses to help, you cannot get through to them and when you do they say the problem is not on their side even though I have sent proof of the transaction on my account that clearly shows Howler CPC-ANJ-X.... Johannesburg ZA. Now I can't get my money back to even purchase new tickets & Howler say that they have no record of it. Have sent them screenshots from my bank statement & the operater refuses to help.
Howler.co.za
Howler.co.za's reply08 Aug 2024, 12:11
Official
Hi Andrea, we're sorry to read this! 35 minutes is far too long. We'll look into how a call could go unanswered for that long as it's not on, we totally agree. As for your tickets, our system shows that we responded a day after receiving your mail and a day later, your tickets were activated and are 100% valid. It's not a nice experience to have your money taken with no ticket/s to show for it. We're sorry you had that experience with our platform, and I'll let the team know that Discovery Bank is not currently listed for the EFT option.