TR
Tareni R

1 reviews | Active since Dec 2017

21 Feb 2018, 13:03

Howler saying my refund has been processed BUT No money recieved !!!!

I requested a cash out form howler on Thursday evening 15 FEB 2018 from the 2018 ULTRA Jhb. I have since contacted the support to inquire why I haven't received my refund which I was told would take 1 to 2 working days. It has since been 3 working days and I am now being told that "It takes MY BANK 7- 14 days to clear the payment". This seems extremely strange as I have not changed banks and attended the same concert last year and I received my refund from Howler after 2 days.

0
Replies (3)
Howler.co.za
Howler.co.za's reply22 Feb 2018, 15:51
Official

Hello

Provide us with your service request number.

Also if you can provide us with your UID from your wristband.

Customer Support

TR
Tareni R's update22 Feb 2018, 15:57
Reviewer Update
Sent it in a private reply.
Howler.co.za
Howler.co.za's reply22 Feb 2018, 16:06
Official

Hello

Your refund has been processed as follows and will be in your account within 7-14 working days from time of process 16-02-2018

FNB Payout

***

240.00

Tareni Reddy

HOWLER-CPP-***AFB5480-0

2018-02-15 21:04:17 Howler Cashouts Batched 16-02-2018