DE
Dee E

1 reviews | Active since Jan 2020

23 Jun 2020, 21:01

Howler refuses to delete my account

I attended an event linked to Howler last year. 2.5 months ago I asked Howler to delete my account. I sent over 5 emails (*** , *** , r**jnh**dt.*ot**@howler.co.za). They are ignoring my request to delete my account. Further I communicated with the social media manager who promised that profile and information would be deleted instantly. It didn’t happen. I take my right to privacy very serious . Howler staff are unhelpful and unwilling to delete my account and data. This is a serious breach of my privacy. Now I am worried how my information is being handled since they are ignoring my requests. I will never attend anything connected with Howler again. Howler doesn’t care about rights or customers privacy. This is the first time I have experienced a flagrant disregard for customers privacy rights.

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Replies (1)
Howler.co.za
Howler.co.za's reply29 Jun 2020, 14:50
Official
Dear Dee 

We apologize for the delay in attending to your query.

I have escalated this as a priority to our data department. They will be in contact with you shortly to resolve the issue.

We thank you for your patients and understanding 

Best Regards 

The Howler Team