HB
Henderson B
1 reviews | Active since May 2010
25 Mar 2020, 19:09
Howler Refuses Refunds of TopUps in pandemic
With the current pandemic, I was forced to cancel my ticekt for an event in May. This includes tickets, AND topup for the cashless event. Howler refuses to refund me, with each query (that I send daily) they come up with a new excuse.
They refuse to refund, while they are getting interest on my TopUp money.
They have absolutely no consideration for the current pandemic or how people are supposed to survive by refusing to refund, not only my tickets, by most of all my TopUP!
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Howler.co.za's replyOfficial
26 Mar 2020, 17:21Dear Henderson
There was a delay in approving all refunds for this event as we are awaiting confirmation on many organizers on how to proceed, however we do thank you for your patients and understanding in the matter.
We have looked into your profile and account and we can confirm that you were indeed refunded in full for your 2 tickets and R1000 TOP UP in full .
Kindly allow 7 to 14 working days for the funds to reflect in your account.
Please contact our support team if you have any further queries
Best Wishes
The Howler Team
There was a delay in approving all refunds for this event as we are awaiting confirmation on many organizers on how to proceed, however we do thank you for your patients and understanding in the matter.
We have looked into your profile and account and we can confirm that you were indeed refunded in full for your 2 tickets and R1000 TOP UP in full .
Kindly allow 7 to 14 working days for the funds to reflect in your account.
Please contact our support team if you have any further queries
Best Wishes
The Howler Team
Howler.co.za's reply26 Mar 2020, 17:21
Official
Dear Henderson
There was a delay in approving all refunds for this event as we are awaiting confirmation on many organizers on how to proceed, however we do thank you for your patients and understanding in the matter.
We have looked into your profile and account and we can confirm that you were indeed refunded in full for your 2 tickets and R1000 TOP UP in full .
Kindly allow 7 to 14 working days for the funds to reflect in your account.
Please contact our support team if you have any further queries
Best Wishes
The Howler Team
There was a delay in approving all refunds for this event as we are awaiting confirmation on many organizers on how to proceed, however we do thank you for your patients and understanding in the matter.
We have looked into your profile and account and we can confirm that you were indeed refunded in full for your 2 tickets and R1000 TOP UP in full .
Kindly allow 7 to 14 working days for the funds to reflect in your account.
Please contact our support team if you have any further queries
Best Wishes
The Howler Team