Howler refund process a nightmare

Dear Hello Peter,

I have had the worst customer experience with Howlers customer support team.

Upon having bought a ticket to the deliciois festival and due to meducal personal reasons was unfit to attend, I requested for a refund. (I could have sold the ticket for more as they were in demand) i was in bad shape.

I even brought a ticket with an insurance option to be liable for a full refund. However now its been a nightmare getting the funds back from them.

The lady im speaking to is inconsiderate inhumane and not at all patient with customers. Her replies are robotic cold and its like shes been told not to accept any refunds as sge she admament regardless of what my circustances were for not attending she has no intention and in her tone or response to offer the refund. Instead told me i was at the doctor on these days and the event was on a saturday..i could still attend though my doctors note states i could be fit on monday..she argues i could have still gone. Like how inconsidrate and selfish is that? Not to mention im really off my rocker now at how she replies to me and makes it seem i was obligated or owe them a further explanation.

Im annoyed , i think shes (Sarah) is rude ,cold inhumane and insensitive im disgusted by howlers customer service and refund dept and process.

Its appauling how selfish and harsh they are. I understand they are a business which is why i didnt leave it till last minute to request the refund. So they could still have the ticket available to someone else but by me being considerate in doing so im experiencing this with them.

To think the ticket i had i could have instead sold it mysrlf for far more than its original value but wasnt the intention to make a profit and now just getting that money back is like trying to draw blood from a rock.

Meanwhile im still on bed rest as im not fully recovered as i ended up with the flu.

So imagine how i must be feeling having to deal with such distasteful customer service as well.

Im really disappointed by Howler and at the sane time not surprised. I have attended their functions and the delicious fest for years..theres always something

I had hoped theyd have improved their system by now..post covid.

Howler...please get better experienced staff and pay them well so they can do their jobs well and with much more passion and tolerance.

Unhappy client