Howler refund incompetence

I have emailed saying that the system will not allow me to cash out... I get a response asking for my UID... ive sent my UID twice now... and nothing.... they say cash out closes after 30 days... so are you saying that they will just be taking my money cause their system is not cashing us out... this is theft... the idea of this system is great however having to pay for these card... then for ever top up and then they charge you to cash out as well... oh wait they not even giving us or money back, so now what?.. This is BS!!!! Let's see if they ever respond to this!!!! If not this will go legal... we're attend to far too many events with howler to be ********** like this...