CL
Celeste L
1 reviews | Active since Aug 2019
22 Aug 2020, 19:04
Howler plett rage
We get notification that we can claim our refund as the plett rage not gonna happened for our kids. I did send proof just that they need in other format that I did the following day as banks not open 24hours. Just to let me know in each and every mail after that my claim is resolved. But that's not the case. I didn't get any notification that say they will refund me or when just its resolved. How many other people they do the same??????
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Howler.co.za's replyOfficial
26 Aug 2020, 13:53Hi Celeste, We're sorry to hear of your experience. Please understand that our support team is limited and working remotely due to the current circumstances which results in a delay in response. We have escalated this query to resolve urgently and process this refund ASAP however we are awaiting confirmation from LayUp to process this.
We apologise for the delay in response and hope to resolve this as soon as we can.
BEst,
We apologise for the delay in response and hope to resolve this as soon as we can.
BEst,
Howler.co.za's reply26 Aug 2020, 13:53
Official
Hi Celeste, We're sorry to hear of your experience. Please understand that our support team is limited and working remotely due to the current circumstances which results in a delay in response. We have escalated this query to resolve urgently and process this refund ASAP however we are awaiting confirmation from LayUp to process this.
We apologise for the delay in response and hope to resolve this as soon as we can.
BEst,
We apologise for the delay in response and hope to resolve this as soon as we can.
BEst,