1 reviews | Active since Apr 2022
Howler Pathetic Service !
I have never experienced such pathetic and unprofessional service in my life! On the 27th of January 2022 (07:53) I bought 20 tickets from Howler for the Liefde by die dam event on 9 April 2022. I contacted Liefde by die Dam via Facebook Messenger to make sure that one ticket is admission for two people on which I received a reply to confirm this. The day prior to the event we received an email contradicting this by stating that each person is required to have their own ticket. I tried to contact their support but was cut off numerous times without being helped. Finally, after hours of struggling, we got hold of Kedibone M. who laughed at us after explaining the situation. (We did mention that we have the confirmation of admission for 2 on Facebook Messenger.) Howler's made this whole experience extremely unpleasant and stressful; it seems that the rules are changed as they go along. It does not help to ask to speak to a supervisor/manager as this is apparently not allowed. If you want an enjoyable, stressless experience, then DO NOT BUY ANY TICKETS FROM THESE PEOPLE.
We're really disappointed to hear of this experience and apologise sincerely. We’re currently taking extreme yet appropriate measures internally to prevent such issues going forward by hiring an extra manager, a communications specialist and restructuring our existing support system. We sincerely hope for nobody to have this negative experience in the future.
For these tickets, our team and the organisers have learnt a valuable lesson about naming ticket types for events as this did cause some confusion, however the description of the ticket clearly indicated that each ticket was for one person when purchasing 2 tickets at once with this promotion. We will be careful with naming these tickets in the future. We're really sorry for the inconvenience caused and we sincerely hope to improve on this experience for your next event with us.
We're really disappointed to hear of this experience and apologise sincerely. We’re currently taking extreme yet appropriate measures internally to prevent such issues going forward by hiring an extra manager, a communications specialist and restructuring our existing support system. We sincerely hope for nobody to have this negative experience in the future.
For these tickets, our team and the organisers have learnt a valuable lesson about naming ticket types for events as this did cause some confusion, however the description of the ticket clearly indicated that each ticket was for one person when purchasing 2 tickets at once with this promotion. We will be careful with naming these tickets in the future. We're really sorry for the inconvenience caused and we sincerely hope to improve on this experience for your next event with us.