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Ross G

1 reviews | Active since Aug 2011

22 Apr 2024, 13:39

Howler - No response to any queries regarding refunds.

I bought 3 tickets to the Corona Sunsets Festival World Tour - Cape Town - which was postponed due to windy weather. Howler then issued a statement which said they will be sending out communication on the 19th April 2024 to process any refunds. This email never came through. I've tried contacting them, via email and via the website regarding the refunds, they simply don't respond. They changed their name on Instagram and removed all their posts regarding the event. I have taken screenshots of their posts. We need to lay a charge on this company, I have all the evidence. This is crime and they are committing *****, this 100% a ****. They owe me a total of R1830. I've logged a ticket to process the refund as per below:

Corona Sunsets Festival World Tour - Cape Town - Postponed REFUND REQUESTED ORDER #EYC8ARBDQ6M4JEN0

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Replies (1)
Howler.co.za
Howler.co.za's reply30 May 2024, 15:08
Official
Hi Ross, I'm sorry about this refund experience. We know this has been a really frustrating experience for you. Unfortunately, we've been unable to offer updates as information has not been communicated to us, the middle man, from the insurance. We're really disappointed in this timeline. It's too long, we know. However, we're happy to let you know that you can request your refund. Please visit www.howler.co.za/tickets and follow the standard refund process. Once again, we really do apologize. It has not been a smooth process at all.