1 reviews | Active since Oct 2011
Howler Management refuses to speak to Customer & refund has disappeared
Since 29/05/2021 I have been asking Bongi at Howler to assist me with a refund for The Waterboys tickets because the concert has been rescheduled to 2021 and we have since relocated from Gauteng to Kwa-Zulu Natal. I advised Bongi that my Credit Card Account had been closed and sent bank details for my new Bank Account. Bongi advised that his Finance Team said I must speak to my bank because the money was returned and never sent back to them. FNB has advised that the money would have been returned to Howler because my Account is completely closed. It's not like I have a new card. I have asked Bongi many times to put me in contact with a Manager or a Finance Team leader to explain what the bank says. He just ignores my requests. It's shocking that I have been waiting since May for this issue to be resolved.
We sincerely apologise for this experience as this is definitely not the standard for our team.
Our Customer Support Manager has been in contact on this matter with you via email, explaining the delay and how to retrieve your money from the bank as it is within their "holding area".
We are always happy to help although this case is not in our hands.
We sincerely apologise for this experience as this is not intended and our support team generally has an excellent track record of quick response times and resolutions.
We sincerely apologise for this experience as this is definitely not the standard for our team.
Our Customer Support Manager has been in contact on this matter with you via email, explaining the delay and how to retrieve your money from the bank as it is within their "holding area".
We are always happy to help although this case is not in our hands.
We sincerely apologise for this experience as this is not intended and our support team generally has an excellent track record of quick response times and resolutions.